Banking customers and Credit Union members can now seamlessly access their interest rate on their accounts as well as updates to our partner integrations!

Interest Rate on Account Feature

Our new Interest Rate on Account feature adds transparency around account terms for bank and credit union customers by making it easier to find the interest rates on accounts they currently have. With this feature, customers that are authenticated in your bot can find out how much interest they’re being charged on lending products and how much interest they’re earning on deposit products.

How to find this feature?

  • Go to the bot, authenticate, and then type “What’s the interest rate on my credit card?” or “How much interest am I earning on my savings account?”

New Bot Understanding

At Finn AI, we’re passionate about improving the financial well-being of our customers’ customers – we want to help improve their financial lives by integrating financial education into our product wherever possible.

In Q1, we massively expanded our bot’s coverage on financial literacy topics.

Chat Driver User Goal
Financial Literacy The user wants to know how much of their income they should spend on housing expenses.
The user wants to know how much of their income they should put towards retirement.
The user wants to know how much of their income they should spend on discretionary spending
The user would like to know how much they should have in a savings account.
The user would like to know how much they should save for an emergency.
The user wants to know how much they should put towards a down payment on a house.
The user would like to know how to save for a savings account.
The user would like to know how to save for a big purchase.
The user would like to know how to save for a special event.
The user would like to learn about the features and benefits of budgets.
The user wants to know how to set up a budget
The user wants to know if they should pay down debt or save money
Product and Service Info The user would like to know the definition of checking accounts.
The user would like to know the definition of pre-authorized payments.
The user would like to know the definition of direct deposits.
The user would like to know the definition of a savings account.
The user would like to know the definition of interest rate.
The user would like to know the definition of a Traditional IRA.
The user would like to know the definition of a Roth IRA.
The user would like to know the definition of a Certified Deposit
The user would like to know the definition of a mutual fund.
The user would like to know the definition of investing products.
The user would like to know the definition of a credit card.
The user would like to know the definition of a loan.
The user would like to know the definition of a line of credit.
The user would like to know the definition of a HELOC.
The user would like to know the definition of a student loan.
The user would like to know the definition of an auto loan.
The user would like to know the definition of a mortgage.

We also expand our bot’s understanding of questions about pre-authorized payments, direct deposits, auto loans and student loans.

Chat Driver User Goal
Product and Service Info The user would like to know if you offer mutual funds.
The user would like to know if you offer student loans.
The user would like to know if you offer auto loans.
The user would like to learn about the features and benefits of auto loans.
The user would like to know if your bank offers pre-authorized payments.
The user would like to know if your bank offers direct deposit.
The user would like to learn about the features and benefits of pre-authorized payments.
The user would like to learn about the features and benefits of direct deposits.

Stay tuned as we roll this new understanding out to all of our customers.

Partner Integrations

LivePerson Messaging Integration

Finn AI Virtual Assistant is now available to serve FI’s customers via LivePerson Messaging platform. Using LivePerson Messaging interface, users can chat with Finn AI chatbot, benefiting from the breadth of Finn AI’s NLU coverage of the banking domain. In cases where human assistance is required, users can connect to a live agent without leaving the chat. They will be simply transferred to a human agent queue along with the history of their chat, allowing the agent to get up to speed and assist the user in the most effective way possible. When multiple agent queues are available in LivePerson Messaging, Finn AI chatbot can direct the user to the most appropriate queue by asking the user a number of questions to determine which agent group will be most skilled to assist the user. If human agents are unavailable, Finn AI chatbot will notify the user of that and provide guidance for next steps.

Genesys Cloud Integration

Finn AI chatbot users are now able to connect to FI’s live agents, who are using Genesys Cloud as the customer support platform, while remaining in Finn AI’s SDK interface. This seamless handover from the chatbot to a live agent will allow users to receive support for their more complex queries, as well as provide user’s chat history to the agent empowering them to serve the user in the most effective and efficient way. Furthermore, Finn AI chatbot can ask the user a few questions prior to the handover to determine which agent group would be most skilled to help the user with their needs and connect the user to that agent group. Once the conversation between the agent and the user is complete, the agent can send the user back to the chatbot mode, where Finn AI chatbot will welcome the user back. If no human agents are available, Finn AI chatbot will let the user know that and provide advice for next steps.