AnyHour Solutions is a leading provider of outsourced call center staffing. With two locations in the US, staffed with 60 representatives, AnyHour handles after-hours and surge traffic for banks and credit unions across the country.
Finn AI and AnyHour Solutions are better together. Finn AI and AnyHour’s partnership is about a smart division of labour. Inbound call traffic is divided between routine, transactional inquiries and specialized, complex calls.
Finn AI’s chatbot is the first line of defense in triaging and then serving customers, allowing call centre staff to focus exclusively on more valuable client engagements.