Blogs

The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant.  How ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI’s Top 10 Conversational AI Predictions for 2020 and Beyond

It’s incredible how far AI, in particular, Conversational AI, has come in the last decade. Ten years ago, the names Alexa and Siri ...

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How Finn AI and MX Simplify Chatbot Integration

Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...

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Beyond NLP Intents and Responses

By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is bot-building ...

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Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

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Rasa Developer Summit Highlights

The Rasa Developer Summit is an annual event that brings together developers and members of the Rasa community from around the world to ...

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The ‘SaaSification’ of Conversational AI for Banks

While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see Conversational AI delivered in a SaaS model. ...

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How challenger banks can access great data to deploy Conversational AI

Banking is an exciting place to be right now, especially if you’re a digital bank. The industry that was built around the physical ...

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