Blogs

Virtual Assistants Help Banks and Credit Unions When Their Customers Need Them Most.

Potential fraud can ruin your holidays: Here's how a virtual assistant can give banking users peace of mind.

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Webinar Replay: Industry Predictions for 2022 & New Research on Millennial and Gen Z Banking Perspectives

Finn AI, MX, Q2, and Rival Technologies came together to discuss what they’ve learned throughout the year and what advice to carry into ...

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BECU Launches Their AI-Powered Chatbot With an Impressive 700+ User Goals

BECU's new AI-Powered Chatbot has a staggering 700+ user goals trained into the chatbot from day 1, letting it hit the ground running ...

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SkyOne Goes Live With AI-Powered Chat!

“Digital service tools are becoming more important than ever to provide the best member experience possible,” says Jack Hicks, Director ...

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When Worlds Collide: How Digital and In-Person Channels are Interacting

At the recent American Banker and Genesys webinar, industry experts discussed the ways that digital and in-person service channels are ...

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Jake Tyler at CASFAF: Partnering with a Later-Stage Fintech

Jake Tyler, CEO & Co-Founder at Finn AI, spoke with the Cascadia Financial Analytics Forum on how partnerships with later stage ...

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City Bank Texas Goes Live With an AI-Powered Chatbot!

City Bank Texas’ new Conversational AI Chatbot is now live and ready to help customers with all their online banking needs!

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City Bank Texas: Meet Customers Where They Are With a Digital-First Mindset

City Bank of Texas has declared that they’re taking a ‘digital-first’ mindset when looking at their customer support channels.

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ATB: Meeting Growing Customer Demand for AI-Powered Chatbots

More customers than ever are looking for new technology that provides enhanced digital experiences: Meet their needs with Conversational AI.

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Truist Momentum: Achieving Financial Wellness with Conversational AI Assistance

How did the small team at Truist Momentum ensure their users got guided, 24/7 assistance for their financial wellness questions? Meet ...

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United Federal Credit Union: Delivering Reliability and Deepening Relationships with Conversational AI

To fulfil their internal motto, United FCU wanted to provide service for users no matter what time they needed it, and no matter where ...

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BECU: Why Conversational AI Was Crucial For Meeting Their Members’ Needs

BECU, the 4th largest credit union in the US, needed a way to meet members' needs 24/7: Conversational AI was the key, and here's how ...

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