Blogs

NACUSO Success Stories: Emerging Technology to Maximize CU Member Experience

Three NACUSO leaders discuss the technology credit unions must prioritize now to meet member needs, and how to future-proof their ...

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United Federal Credit Union’s Impressive Results with Finn AI’s Chatbot

Warren Pattison, UFCU's VP of Emerging Technology covers how our AI-Powered Chatbot is delivering an improved experience for their ...

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If I Ran the Bank Podcast: Personalized, Contextual Banking with Virtual Assistants

With the emergence of virtual assistants in retail banking, the key to personalized user experience is a simple and intuitive interface ...

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New Workflows in the Finn AI Chatbot that Makes Self-Serve Easier!

We are excited to announce that we have TWO more new workflows in the Finn AI chatbot, that make it easier for bank customers to ...

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Reducing Contact Center Hold Times to Improve Service

The continuing coronavirus pandemic is pushing banks to think even more productively about how they can help their customers. American ...

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What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research ...

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The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant.  How ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI’s Top 10 Conversational AI Predictions for 2020 and Beyond

It’s incredible how far AI, in particular, Conversational AI, has come in the last decade. Ten years ago, the names Alexa and Siri ...

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