Blogs

Truist Momentum: Achieving Financial Wellness with Conversational AI Assistance

How did the small team at Truist Momentum ensure their users got guided, 24/7 assistance for their financial wellness questions? Meet ...

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United Federal Credit Union: Delivering Reliability and Deepening Relationships with Conversational AI

To fulfil their internal motto, United FCU wanted to provide service for users no matter what time they needed it, and no matter where ...

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BECU: Why Conversational AI Was Crucial For Meeting Their Members’ Needs

BECU, the 4th largest credit union in the US, needed a way to meet members' needs 24/7: Conversational AI was the key, and here's how ...

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Conversational Banking Summit – How Virtual Assistants Will Evolve in Credit Unions and Community Banks

Change is quite often not linear: Conversational AI is undergoing dramatic leaps and bounds in technological advancement. Know what AI ...

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“Penny”, Civista’s AI-Driven Chatbot Powered By Finn AI, Goes Live!

Penny, Civitsa's AI-Driven Chatbot Powered by Finn AI, goes live: see how it simplifies and elevates the digital customer service ...

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Conversational Banking Summit – The Evolution of Digital Customer Service

Expectations for customer service aren’t just changing: They’re evolving. With each new generation and technological innovation comes ...

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Conversational Banking Summit – How Conversational AI Is Changing Digital Banking

Digital and Mobile banking are quickly becoming the primary platforms of choice: Here's how to get the most out of them.

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Q2 + Glia & Finn AI: Meet customers where they are, with immediate digital customer service tools.

Digitally-focused service is becoming a priority for more users: Keep your offerings up-to-date or risk losing them to upcoming challengers.

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Q2 & Finn AI: Fintech Solutions that Transform Digital Banking Experiences

New fintech solutions are filling in gaps in digital customer service: Integrating them into your digital banking can be the best of ...

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Glia & Finn AI – The Ultimate in Digital Customer Service

New generations don't want to call your contact center any more: digital customer service tools will help keep your brand where users ...

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Conversational Banking Summit – New Research: What Gen Zs and Millennials Want from Their Banks

NEW Market research shows how the next generation wants to bank differently. Millennials and Gen Z segments are critical to the long ...

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Conversational Banking Summit – Lessons Learned from the Field

Here’s three stories of banks and credit unions that tried AI-Powered chat, and the lessons they learned along the way.

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