Blogs

Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

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Rasa Developer Summit Highlights

The Rasa Developer Summit is an annual event that brings together developers and members of the Rasa community from around the world to ...

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The ‘SaaSification’ of Conversational AI for Banks

While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see Conversational AI delivered in a SaaS model. ...

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How challenger banks can access great data to deploy Conversational AI

Banking is an exciting place to be right now, especially if you’re a digital bank. The industry that was built around the physical ...

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Challenger Bank Spotlight: 4 Ways TymeBank Captured an Emerging Market

Across the globe banks are under attack from many quarters. New players are entering the market, targeting specific parts of the ...

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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition

Customer acquisition is an emerging use case for the application of AI. By implementing conversational AI into key points of the ...

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Challenger Bank Spotlight: Fidor Changes the Game in Europe

New banking regulations in Europe introduced after the financial crisis in 2008 have made a material impact on the banking landscape, ...

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The Importance of Specialization in NLP

Guest author: Frank Chang, Co-Founder & Managing Partner, Flying Fish Technology expert, Frank Chang, discusses the importance of ...

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Beyond Customer Service: AI-Powered Digital Self-Service in Banking

A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just ...

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Releasing Deep Learning Models Into The Wild

It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence ...

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The Economics of Trust: How Banks Can Use AI to Build Trust As a Differentiator

There is a hidden economy that everyone has been operating in since the beginning of time—the trust economy. We’re buying and selling ...

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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller ...

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