Finn AI, the world’s leading AI-powered conversational banking technology provider, today announced that it has partnered with ASI Group to deliver Finn AI’s conversational AI technology to ASI Group’s customers. The partnership will enable ASI Group’s bank and credit union customers in the US and Latin America to quickly and easily add the powerful Finn AI banking chatbot to their online and mobile banking channels, helping to automate and scale self-service.
“This partnership adds enormous value to ASI’s product suite and helps to further differentiate our digital banking service offering,” said Hernando Torress, CEO of ASI Group. “By integrating Finn AI’s industry leading AI chatbot, our bank clients can move more interactions into digital channels, improving service experience and driving efficiency.”
ASI Group provides core banking and digital banking software such as websites and apps to small and mid-sized banks and credit unions across the United States and Latin America. Conversational AI technology is especially critical in markets, such as Latin America, where the majority of consumers access their banking using mobile phones.
ASI will pre-integrate Finn AI’s chat banking technology into ASI’s Consumer Financial Gateway solution–that includes mobile and online banking as well as ASI’s ABanks Cloud Core platform–to enable authenticated day-to-day banking actions. Banks and credit unions will also be able to reach and bank customers in new channels such as WhatsApp.
“In the current environment, convenient, automated, 24/7 self-service has never been more important for banks and credit unions,” said Jake Tyler, CEO of Finn AI. “But, a big challenge to adopting the sort of powerful AI technology that we offer has always been integrating with bank systems and channels. Our partnership with ASI Group, and pre-built integration into their online and mobile banking solutions, solves this problem and enables ASI clients to better and more efficiently serve customers in their channel of choice.”
True problem resolution within the chat
Finn AI’s deep integrations with ASI Group’s ABanks Core and Consumer Financial Gateway mean customers can resolve their problems end-to-end within the Finn AI chatbot itself. High containment, high customer satisfaction.
Meet customers where they are
Customers deserve to have their needs met in the channel of their choice, on the go. Finn AI delivers a true omnichannel experience within your digital properties and in third-party channels such as Facebook Messenger and WhatsApp.
Realise business value fast
Finn AI’s chatbots are built for banking and optimized for fast deployment with pre-trained language models, pre-built banking workflows & content, and pre-built integrations to banking services. Realise operational savings within weeks, not years.
About Finn AI
Founded in 2014, Finn AI is the world’s leading AI-powered conversational banking technology provider, working with top financial institutions including ATB Financial, Banpro Grupo Promerica, Fidor Bank, KOHO and TymeBank, as well as partnerships with MX.com, Liveperson, Temenos, and Visa Global. Banks use the award-winning Finn AI platform to transform and deepen customer engagement –providing a truly personalized digital-first experience– while delivering the operational efficiencies and cost savings of conversational AI. For more information visit Finn.ai or Contact us.