Glia Launches

Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
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News

A collection of press releases and news about Glia

[CU Times] 2024: The Year of Unified Interaction Management[CU Times] 2024: The Year of Unified Interaction Management
March 18, 2024
[CU Times] 2024: The Year of Unified Interaction Management[CU Times] 2024: The Year of Unified Interaction Management
An investment in a modern, inclusive approach to member support and engagement is an investment in the future. [Login required.]
[CU Broadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management[CU Broadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management
March 10, 2024
[CUBroadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management[CUBroadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management
Glia’s EVP of Customer Success joined Mike Lawson in the GAC 2024 Studio Lounge to discuss new member service model Glia recently launched called: Unified Interaction Management (UIM)
Glia Challenges Dated CCaaS Paradigm with Unified Interaction ManagementGlia Challenges Dated CCaaS Paradigm with Unified Interaction Management
February 6, 2024
Glia Challenges Dated CCaaS Paradigm with Unified Interaction ManagementGlia Challenges Dated CCaaS Paradigm with Unified Interaction Management
Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces channel management
Rebecca Martin Joins Glia as Chief Marketing OfficerRebecca Martin Joins Glia as Chief Marketing Officer
January 3, 2024
Rebecca Martin Joins Glia as Chief Marketing OfficerRebecca Martin Joins Glia as Chief Marketing Officer
Seasoned marketing leader joins Glia to drive differentiation, support growth
[Finopotamus] Holiday IT Wish List for 2024[Finopotamus] Holiday IT Wish List for 2024
December 22, 2023
[Finopotamus] Holiday IT Wish List for 2024[Finopotamus] Holiday IT Wish List for 2024
Forward-looking fintech and credit union executives shared their tech hopes and forecasted market realities for 2024
[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform
December 4, 2023
[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform
Hear the discussion on how Acadia has driven new efficiencies by centralizing member service on the Glia Interaction Platform
Glia Outlines Top 3 Trends for Financial Institutions for 2024Glia Outlines Top 3 Trends for Financial Institutions for 2024
November 29, 2023
Glia Outlines Top 3 Trends for Financial Institutions for 2024Glia Outlines Top 3 Trends for Financial Institutions for 2024
Glia has outlined three emerging trends for success in overcoming challenges financial institutions are facing
[Credit Union Times] Improving the Member Experience Through M&A Activity[Credit Union Times] Improving the Member Experience Through M&A Activity
November 27, 2023
[Credit Union Times] Improving the Member Experience Through M&A Activity[Credit Union Times] Improving the Member Experience Through M&A Activity
Having merged with three CUs in the past two years, WyHy FCU shares three technology-driven best practices
Glia Launches New AI Tools for Financial InstitutionsGlia Launches New AI Tools for Financial Institutions
November 1, 2023
Glia Launches New AI Tools for Financial InstitutionsGlia Launches New AI Tools for Financial Institutions
Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX
[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular
October 31, 2023
[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular
Glia's Jake Tyler joins Lou Carlozo and other leaders to talk about the tricks & treats of the financial industry in 2023.
[FinTech Magazine] REV: Serving Communities Better by Going Digital[FinTech Magazine] REV: Serving Communities Better by Going Digital
October 26, 2023
[FinTech Magazine] REV: Serving Communities Better by Going Digital[FinTech Magazine] REV: Serving Communities Better by Going Digital
REV Federal Credit Union CTO Zac Streelman discusses how digitalisation is helping the organisation better serve its members and wider communities
[Credit Union Times] 3 Ways to Improve Member Service Efficiency[Credit Union Times] 3 Ways to Improve Member Service Efficiency
October 4, 2023
[Credit Union Times] 3 Ways to Improve Member Service Efficiency[Credit Union Times] 3 Ways to Improve Member Service Efficiency
Learn how to better retain high-quality service staff and ultimately deliver better member experiences.
Glia Recognized as an InsurTech100 CompanyGlia Recognized as an InsurTech100 Company
September 20, 2023
Glia Recognized as an InsurTech100 CompanyGlia Recognized as an InsurTech100 Company
Joins Fintech Global’s list of the most innovative insurance tech leaders
[Financial Brand] Is ChatGPT Ready for Banking? Yes and No[Financial Brand] Is ChatGPT Ready for Banking? Yes and No
August 29, 2023
[Financial Brand] Is ChatGPT Ready for Banking? Yes and No[Financial Brand] Is ChatGPT Ready for Banking? Yes and No
Jake Tyler, Glia's AI and automation market lead, dives into the value and drawbacks of generative AI (like ChatGPT) for financial services.
Glia Named Technology CUSO of the YearGlia Named Technology CUSO of the Year
August 23, 2023
Glia Named Technology CUSO of the YearGlia Named Technology CUSO of the Year
Finopotamus honors Glia with Tekkie Award for helping credit unions harness the power of member interactions
[Fintech Nexus] Five Chatbot Fails and How to Avoid Them[Fintech Nexus] Five Chatbot Fails and How to Avoid Them
August 18, 2023
[Fintech Nexus] Five Chatbot Fails and How to Avoid Them[Fintech Nexus] Five Chatbot Fails and How to Avoid Them
Jake Tyler examines how a poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.
Unitus Community Credit Union Launches Spanish-Language Chatbot with GliaUnitus Community Credit Union Launches Spanish-Language Chatbot with Glia
July 26, 2023
Unitus Community Credit Union Launches Spanish-Language Chatbot with GliaUnitus Community Credit Union Launches Spanish-Language Chatbot with Glia
In partnership with Glia, Unitus expands its reach to Spanish-speaking members through an inclusive chat experience
Unitus Community Credit Union lanza un chatbot en español con GliaUnitus Community Credit Union lanza un chatbot en español con Glia
July 26, 2023
Unitus Community Credit Union lanza un chatbot en español con GliaUnitus Community Credit Union lanza un chatbot en español con Glia
Unitus es la primera cooperativa de crédito del noroeste del Pacífico en ofrecer un chatbot de habla hispana
[Fintech Nexus] AI-powered virtual assistant by Glia transforms banking by phone and online[Fintech Nexus] AI-powered virtual assistant by Glia transforms banking by phone and online
July 20, 2023
[Fintech Nexus] AI-Powered Virtual Assistant by Glia Transforms Banking by Phone and Online[Fintech Nexus] AI-Powered Virtual Assistant by Glia Transforms Banking by Phone and Online
Glia's voice banking solution extends its Al-powered virtual assistants to banking customer phone calls, replacing menu-based IVR technology.
[Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet[Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet
July 18, 2023
[Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet[Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet
Glia's CPO iscusses why businesses must not only commit to maintaining but also modernizing their call centers to strengthen customer relationships
[The Paypers]  Glia and Illuma Partner to Implement Voice Authentication[The Paypers]  Glia and Illuma Partner to Implement Voice Authentication
June 22, 2023
[The Paypers] Glia and Illuma Partner to Implement Voice Authentication[The Paypers] Glia and Illuma Partner to Implement Voice Authentication
Provider of Digital Customer Service Glia and fintech company Illuma have partnered to facilitate voice authentication for customer service.
[American Banker] Best Places to Work in Fintech 2023[American Banker] Best Places to Work in Fintech 2023
June 5, 2023
[American Banker] Best Places to Work in Fintech 2023[American Banker] Best Places to Work in Fintech 2023
Glia ranks #18 on the Best Places to Work in Fintech list for 2023. See insights into what differentiates our workplace culture. [Login required.]
[BAI] Digitalizing Customer Service and Support in SMB Lending[BAI] Digitalizing Customer Service and Support in SMB Lending
May 24, 2023
[BAI] Digitalizing Customer Service and Support in SMB Lending[BAI] Digitalizing Customer Service and Support in SMB Lending
Banks that provide seamless, digitally optimized online application experiences will be well positioned to attract business & increase profitability
[Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot[Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot
May 18, 2023
[Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot[Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot
Credit union realizes "impressive results" with virtual branch and virtual assistants via Glia Interaction Platform.
Glia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 EventGlia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 Event
May 8, 2023
Glia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 EventGlia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 Event
Glia CEO to present on how insurance companies can redefine how they interact with policyholders and agents
Glia Expands Executive Team with Chief Product Officer Jay ChoiGlia Expands Executive Team with Chief Product Officer Jay Choi
May 4, 2023
Glia Expands Executive Team with Chief Product Officer Jay ChoiGlia Expands Executive Team with Chief Product Officer Jay Choi
Former Chief Product Officer of Qualtrics brings extensive category design and product management experience to leading Interaction Platform
[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...
May 1, 2023
[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...
Dustin Holland shared his experience making Listerhill Credit Union's mortgage lending process more "comfortable," resulting in enhanced success.
Glia Launches Major Enhancements to Glia Interaction Platform at DCS SummitGlia Launches Major Enhancements to Glia Interaction Platform at DCS Summit
April 26, 2023
Glia Launches Major Enhancements to Glia Interaction Platform at DCS SummitGlia Launches Major Enhancements to Glia Interaction Platform at DCS Summit
AI voice banking and secure messaging features add simplicity, security to customer interactions
Glia Launches Voice Banking Virtual AssistantsGlia Launches Voice Banking Virtual Assistants
April 26, 2023
Glia Launches Voice Banking Virtual AssistantsGlia Launches Voice Banking Virtual Assistants
Extends Glia Virtual Assistants to deliver single automated solution across call center and digital channels
[Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio[Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio
April 20, 2023
[Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio[Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio
Our customer discusses the need for credit unions to provide personalized member service online that reflects the strong in-branch experience.
[Fintech Nexus News] Podcast 426: Dan Michaeli of Glia[Fintech Nexus News] Podcast 426: Dan Michaeli of Glia
April 14, 2023
[Fintech Nexus News] Podcast 426: Dan Michaeli of Glia[Fintech Nexus News] Podcast 426: Dan Michaeli of Glia
Our CEO shares with podcast host Peter Renton how technology can elevate customer service to be exceptional.
[Q2] Boosting Customer Satisfaction with Virtual Assistants[Q2] Boosting Customer Satisfaction with Virtual Assistants
March 27, 2023
[Q2] Boosting Customer Satisfaction with Virtual Assistants[Q2] Boosting Customer Satisfaction with Virtual Assistants
Steve Kaish sat down with our partner Q2 to discuss how FIs can leverage virtual assistants to redefine how they interact with customers.
[Credit Union Times] Expedition CU Digitally Transforms Member Experience[Credit Union Times] Expedition CU Digitally Transforms Member Experience
March 15, 2023
[Credit Union Times] Expedition CU Digitally Transforms Member Experience[Credit Union Times] Expedition CU Digitally Transforms Member Experience
Expedition worked with Glia during a digital conversion to keep member disruption to a minimum. [Login required.]
[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2
March 13, 2023
[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2
Glia's lead research analyst offers insights about how credit unions can marry phone and digital for a seamless member experience.
Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer ServiceGlia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service
March 8, 2023
Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer ServiceGlia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service
Magic Johnson to keynote event bringing together top bank, credit union and insurance leaders

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