Co-founder and CEO of leading conversational AI technology company to share collaboration and deployment best practices with bank partner, Bank of Montreal (BMO)
VANCOUVER, BC, September 18, 2018 – Finn AI, the award-winning, conversational AI for banking technology provider, today announced it will present at the newly-formed AI Fintech Summit at the FinovateFall 2018 conference in New York. The presentation will take place on September 27th at 11:00am ET.
Sumit Sarkar, Head of Customer Experience and Strategy, Personal Banking at BMO will co-lead the session, entitled “Case Study: Mastering the Art of Conversational AI in Banking with the Bank of Montreal (BMO)”, with Finn AI co-founder and CEO, Jake Tyler.
During the presentation, Tyler and Sarkar will focus on the key metrics and first phase results of BMO Bolt™ since it launched on Facebook Messenger in March 2018. The presentation will explore how the use of conversational AI is redefining the BMO customer experience and how initial findings are driving the next phase of the technological evolution of BMO Bolt™. Additional insights include deployment best practices and lessons learned based on customer interactions.
“BMO has been an amazing partner in this first phase of their conversational AI deployment with Finn AI. They are well on track to achieve their objectives in creating highly personalized, relevant, and accessible customer experiences,” stated Tyler. “We look forward to sharing the stage with BMO to showcase our collective findings and takeaways, at a cornerstone fintech event such as Finovate.”
Since 2007, Finovate conferences have showcased the most innovative global payments, banking and financial services technology solutions.
“By giving our prospects and customers the opportunity to engage with our brand, access information, and explore our products, we wanted to be able to not only create better experiences for them, but also to lay the foundation for more personalized customer service and sales capabilities in the future,” said Sumit Sarkar. “Rolling out BMO Bolt is an example of our commitment to building technologies that both improve the overall customer experience and create efficiencies within the organization. It’s a big leap forward that reflects our leadership position as it relates to innovating with a purpose.”
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About BMO Financial Group
Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $765 billion as of July 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.
About Finn AI
Founded in 2014, Finn AI is the world’s leading AI-powered conversational banking technology provider, working with top financial institutions including: ATB Financial, Bank of Montreal (BMO), Banpro Grupo Promerica, Fidor Bank, and TymeBank, as well as partnerships with Auth0, Fidor Solutions, Temenos, and Visa Canada. Banks use the award-winning Finn AI platform to transform and deepen customer engagement–providing a truly personalized digital-first experience—while delivering the operational efficiencies and cost savings of conversational AI.
Finn AI is venture-backed with investments by Yaletown Partners, Flying Fish Partners. BDC Capital, and 1843 Capital. The company is headquartered in Vancouver, British Columbia. For more information, go to www.finn.ai or follow us on Twitter or LinkedIn.