Finn AI for Glia enables banks and credit unions running Glia to automate service interactions and build engagement using AI powered virtual agents. As the only banking-specific AI chatbot option inside the Glia AI Management Platform, it allows the easy addition of automated banking customer service for financial institutions using the Glia Messaging Platform.
Features integrated into Glia:
- Handoff from chatbot to human agent with full context
- Smart routing to agent queues based on skills and request type
- Fits in existing Glia live agent workflows
- Uses existing Glia chat clients, transparent to end users