Gartner Report
How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic
AI powered chatbots are radically changing how leading digital banks sell to and service customers. As a banking specialist we have one of the largest language models in the industry combined with pre-built workflows and answer guides for 500+ common banking queries and tasks. The result is a proven, effective solution that helps banks improve self service experience, drive efficiency and increase sales.
80%
Out of the Box Understanding
25%
Increase in Applications for Tier 1 US Bank
75%
Average Containment
Conversations handled
without passing
to a human
Sessions per month
“By partnering with Finn AI, we were able to deliver a conversational banking model that our customers can use to easily manage their money via their favorite platform”
Julio Daniel Ramírez Arguello, Executive Vice President
Brands Worldwide
Increase in application rate
*Dec 2019
Finn AI works with one of the largest US financial institutions helping consumers research and shop for card products and triaging support volume away from the sales team
Reduce average handling time (AHT) by 75%
Our chatbots contain 75% of conversations without a human
24/7, instant answers using simple natural language
Rich banking domain understanding
Single Conversational AI Brain 
Dynamic Fallback Suggestion by Default
Pre-trained on millions of banking sentences
Dedicated, unique-to-you bot instance
Out-of-the-box workflows ready for customization
