Chatbots in Banking:
How Finn AI Uses Conversational AI to Help Your Customers

Best in Class AI-powered Chatbots for Banks

AI powered chatbots are radically changing how leading digital banks sell to and service customers. As a banking specialist we have one of the largest language models in the industry combined with pre-built workflows and answer guides for 500+ common banking queries and tasks. The result is a proven, effective solution that helps banks improve self service experience, drive efficiency and increase sales.

Finn AI provides your bank with the digital capabilities that you need to stand out amongst competition within large banks; you’ll be able to provide the same service through chatbot technology that you strive for within your face-to-face interactions. Benefits of Finn AI for banks include an easy set up and integration with all of the places your customers contact you, from Facebook Messenger to Amazon Alexa. Providing a smoother, faster customer experience via chatbot can lead to increased applications for accounts, customer retention, and cost-savings throughout your institution. Click the ‘Resources Center’ button below to see examples of how banks like yours have achieved success with Finn AI.


Out of the Box Understanding


Increase in Applications for Tier 1 US Bank


Average Containment

Resources Center


Finn AI's Banking Case Studies

Case Study

ATB Financial knows their customers deserve efficient, effective service when they need it. See how this bank reduced their average handling time by 75% using Finn AI.



Conversations handled
without passing
to a human


Sessions per month

BanPro aims to provide best-in-class customer service at all times to their many customers throughout Nicaragua. With a high volume of inquiries, using Finn AI has helped to quickly handle client issues without a customer service agent.


“By partnering with Finn AI, we were able to deliver a conversational banking model that our customers can use to easily manage their money via their favorite platform”

Julio Daniel Ramírez Arguello, Executive Vice President


Top 30

Brands Worldwide


Increase in application rate
*Dec 2019


Finn AI works with one of the largest US financial institutions helping consumers research and shop for card products and triaging support volume away from the sales team

Digital Self-Service for Banks

  • Reduce Average Handle Time:

    Reduce average handling time (AHT) by 75%

  • Drive Efficiency:

    Our chatbots contain 75% of conversations without a human

  • Improve Service Experience:

    24/7, instant answers using simple natural language

Outstanding Customer Experience, Fastest Time to Market, and No AI Expertise Required

Human like conversations with digital scale

  • Rich banking domain understanding
  • Single Conversational AI Brain
  • Dynamic Fallback Suggestion by Default

Rapid set-up with low ongoing maintenance

  • Pre-trained on millions of banking sentences
  • Dedicated, unique-to-you bot instance
  • Out-of-the-box workflows ready for customization
A woman smiles while typing to Finn AI; the chatbot asks "Looks like you just got paid! Do you want to transfer money to your savings goal?". The woman responds "Yes please!"

Is your Bank ready to embrace the future?

Schedule a demo with Finn AI today to see how our chatbot can help your bank achieve its goals.


Gartner Report

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic