Conversational Banking Summit: Session 3 - How Conversational AI is Changing Digital Banking

In this session, you will hear real world stories of how the banking experience has evolved since COVID. We will explore the trends changing the digital banking experience, and how banks and credit unions are responding with a combination of human and digital service. Tying it all together, we will hear a case study of how it has added AI powered chatbots to improve its digital banking and service experience this year.