Conversational Banking Summit: Session 5 - Adding a Banking Chatbot: Lessons Learned from the Field

Hear how banks and credit unions have added AI-powered chatbots over the last year and share a practical roadmap for those getting started today. Driven by high-profile success at the largest banking providers, such as Bank of America’s Erica chatbot, financial institutions of all sizes are in a scramble to add conversational AI to their digital engagement. Not every bank will need a full conversational banking experience on day 1: In this session, we hear three case studies on how these institutions started their projects and where they are today, including a practical ‘crawl’, ‘walk’, ‘run’ approach that others can adopt.