Conversational Banking Summit: Session 6 - Where are We Heading; How Virtual Assistants Will Evolve in Credit Unions and Regional and Community Banks

As the pandemic has shown us, change is often not linear. A decade ago, we were still debating if consumers would want to bank on mobile; today, it is the most popular channel for many Americans. AI will change our banking experience in a similarly dramatic way, and the winners will be those who are able to adapt quickly. In this session, Kirk Drake, who has literally written the book on how AI will impact Credit Unions, shares a framework for how to plan for this future. We also hear from two institutions with live chatbot projects, and what their roadmap for the future is.