Success Stories: Emergent Technology to Maximize Credit Union Member Experience

Survival for Credit Unions means best-in-class customer experience and giving your members a reason to love banking with you. In this panel discussion hear from three NACUSO members:

  • Amber Harsin, CEO of Prodigy
  • Becky Reed, CEO Of Lone Star Credit Union
  • Nat Cartwright, Co-Founder of Finn AI

They’ll reflect on the year and discuss which technology is mission critical in meeting member needs—during the pandemic and beyond.

Hear about:

  • Which technologies are being prioritized by CU leaders to meet member needs
  • How banking chatbots can resolve member inquiries 5X faster and be rapidly implemented
  • Which technology future-proofs CU customer service operations