Conversational Banking Summit Keynote Speaker: Alexandra Cahill, Capital One - Designing Human Experiences Powered by AI

Leveraging qualitative and quantitative data is critical to designing meaningful experiences powered by AI. I’ll share some examples of how Capital One has incorporated human insights into our design strategy, specifically around the pandemic and ever-evolving customer needs. I’ll also touch on how Capital One considers experience metrics in the iterative design of our Intelligent Assistant, Eno, as well as digital experiences overall. And, I’ll provide some insight into what’s next for Capital One in terms of creating smart and empathetic experiences for our customers.