Finn AI for LivePerson enables banks and credit unions running LivePerson Conversational Cloud to automate service interactions and build engagement using an intelligent AI powered virtual agent built specifically for banking. As the only banking-specific AI chatbot built for LivePerson, it allows the easy addition of automated banking customer service to complement LivePerson live chat.

Features integrated into LivePerson:

  • Handoff from chatbot to human agent with full context
  • Smart routing to agent queues based on skills and request type
  • Fits in existing LivePerson live agent workflows
  • Uses existing LivePerson chat clients, transparent to end users

 

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Liveperson LiveEngage Integration

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Using AI that is pre-trained on millions of real-world banking conversations and able to understand over 80% of bank and CU queries out-of-the-box, Finn AI for LivePerson adds the ability to capture and handle the repetitive queries that monopolize live LivePerson agent time. The result is faster service, less waiting, and more time for live agents to deliver personalized service

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