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If I Ran the Bank Podcast: Personalized, Contextual Banking with Virtual Assistants

With the emergence of virtual assistants in retail banking, the key to personalized user experience is a simple and intuitive interface ...

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New Workflows in the Finn AI Chatbot that Makes Self-Serve Easier!

We are excited to announce that we have TWO more new workflows in the Finn AI chatbot, that make it easier for bank customers to ...

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Finn AI Debuts Chatbot Built for Glia’s Financial Institution Clients

Fintechs partner to provide institutions with the ability to enhance digital customer and member service through use of AI Finn AI, the ...

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United Federal Credit Union Chooses Finn AI to Deliver Conversational Chat Service to Members

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces that United Federal Credit Union ...

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Reducing Contact Center Hold Times to Improve Service

The continuing coronavirus pandemic is pushing banks to think even more productively about how they can help their customers. American ...

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What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research ...

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The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant.  How ...

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Finn AI Partners with Genesys to provide 24/7 Customer Support for Banks and Credit Unions

Finn AI, a leading provider of AI powered customer service for banks and credit unions, today announced its banking chatbot is now ...

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Deliver Superior Customer Experience with Finn AI and LivePerson Integration

Connect your Liveperson Conversational Cloud (previously ‘LiveEngage’) account to the world’s most powerful AI chatbot for banks and ...

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Automate and scale self-service banking with Finn AI chatbot and Zendesk support

Connect your Zendesk account to the world’s most powerful AI chatbot for banks and credit unions. Listed on the Zendesk marketplace: ...

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Finn AI and ASI Group Partner to Bring a Fully Integrated Conversational Banking experience in North & Latin America

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announced that it has partnered with ASI ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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