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Reducing Contact Center Hold Times to Improve Service

The continuing coronavirus pandemic is pushing banks to think even more productively about how they can help their customers. American ...

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What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research ...

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The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant.  How ...

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Finn AI Partners with Genesys to provide 24/7 Customer Support for Banks and Credit Unions

Finn AI, a leading provider of AI powered customer service for banks and credit unions, today announced its banking chatbot is now ...

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Deliver Superior Customer Experience with Finn AI and LivePerson Integration

Connect your Liveperson Conversational Cloud (previously ‘LiveEngage’) account to the world’s most powerful AI chatbot for banks and ...

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Automate and scale self-service banking with Finn AI chatbot and Zendesk support

Connect your Zendesk account to the world’s most powerful AI chatbot for banks and credit unions. Listed on the Zendesk marketplace: ...

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Finn AI and ASI Group Partner to Bring a Fully Integrated Conversational Banking experience in North & Latin America

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announced that it has partnered with ASI ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Vancouver, BC  — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...

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