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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Vancouver, BC  — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...

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Finn AI’s Top 10 Conversational AI Predictions for 2020 and Beyond

It’s incredible how far AI, in particular, Conversational AI, has come in the last decade. Ten years ago, the names Alexa and Siri ...

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How Finn AI and MX Simplify Chatbot Integration

Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...

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Beyond NLP Intents and Responses

By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...

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Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

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Rasa Developer Summit Highlights

The Rasa Developer Summit is an annual event that brings together developers and members of the Rasa community from around the world to ...

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MX and Finn AI to expedite deployment of conversational AI to their financial institution customers

MX and Finn AI partner to leverage high-quality data to optimize conversational AI deployments for financial institutions.

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Finn AI & Visa Partnering to Serve Visa Bank Partners Globally

Company expands work with Visa Developer Platform APIs to deliver conversational AI technology to Visa bank partners around the world ...

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