Conversational AI
Built for:
Banks Credit Unions Challenger Banks

American Banker Panel: Responsible AI Innovation in Finance

Infographic: 2020 Banking Chatbot Success Metrics

Elevating Member Experience with a chatbot at United Federal Credit Union

Conversational AI created specifically for banks and credit unions

Finn AI builds AI chatbots for banks and credit unions to improve their digital customer experience on mobile, online and call center channels.   

Packaged as an all inclusive Managed Service, Finn uses AI to solve the problem of creating an outstanding digital experience that increases customer success, engagement and loyalty. 



Automated Resolution of Customer Requests



Increase in New Applicants when Deflecting Sales Requests



Reduction in Customer Waiting Time



Containment Rate


Customer queries successfully answered by our Virtual Assistant


“Partnering with Finn AI has enabled this project to move from proof of concept to rapid full market deployment”

CHIEF Transformation Officer, Wellington Holbrook


Benefits of AI Customer Service

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Outstanding Customer Experience, Fastest Time to Market, and No AI Expertise Required

Human like conversations with digital scale

  • Rich banking domain understanding
  • Single Conversational AI Brain
  • End-to-end Problem Resolution Focus

Rapid set-up with low ongoing maintenance

  • Focus on completing user journeys not language model training
  • Pre-trained on millions of banking sentences
  • Dedicated, unique-to-you bot instance

Top 30

Brands Worldwide


Increase in application rate
*Dec 2019


Finn AI works with one of the largest financial institutions in the US. We provide a customer friendly tool for a better card product shopping experience and triage support volume away from the sales team

How Bank and CU Customers are Achieving Chatbot Success

Check out our industry data to see how real banks and credit unions just like yours use Finn AI’s purpose-built chatbots optimized specifically for banking


A woman smiles while typing to Finn AI; the chatbot asks "Looks like you just got paid! Do you want to transfer money to your savings goal?". The woman responds "Yes please!"

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