An AI-Powered Chatbot for Anyhour in Banking

Enhanced Banking Customer Experience with AI-Powered Chat

Finn AI for AnyHour is an AI-Powered virtual banking assistant
built to integrate with AnyHour outsourced contact center
solutions. It improves the end-user experience
by lowering wait times, providing a 24/7 self-service option,
and allowing for a seamless handoff to live agents when needed.

Finn AI can deflect up to 80% of user inquiries automatically, trained to recognize over 800 proven banking workflows, allowing support staff to focus on high-value conversations. 

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Finn AI's virtual assistant has been added to AnyHour’s call center staffing solution, offering these capabilities:

  • Automated request handling, 24/7
  • Handover to live call center agents: credit union, bank internal, or an AnyHour outsourced call center
  • Automated AI assistant for online and mobile, on public .com, or authenticated online banking sites.
  • Branded conversational agent, consistent with CU or bank interface
  • Rapid time to market: set up and live in weeks, not months. No infrastructure or IT integration required
ANYHOUR WEBINAR