Ai Chatbot for Glia in Banking

Finn AI for Glia enables banks and credit unions running Glia to automate service interactions and build engagement using AI powered virtual agents. As the only banking-specific AI chatbot option inside the Glia AI Management Platform, it allows the easy addition of automated banking customer service for financial institutions using the Glia Messaging Platform.

Features integrated into Glia:

  • Handoff from chatbot to human agent with full context
  • Smart routing to agent queues based on skills and request type
  • Fits in existing Glia live agent workflows
  • Uses existing Glia chat clients, transparent to end users

Channels Available


Online Banking

Mobile Banking

Third Party Channels

Using AI that is pre-trained on millions of real-world banking conversations and able to understand over 80% of bank and CU queries out-of-the-box, Finn AI for Glia adds the ability to capture and handle the repetitive queries that monopolize live Glia agent time. The result is faster service, less waiting, and more time for live agents to deliver personalized service.

Finn AI is the only engine in the Glia AI Management Platform built specifically for banks and credit unions.