An AI-Powered Chatbot for
Glia in Banking
Delivering AI-Powered, Automated Digital Customer Service
Finn AI for Glia is a virtual assistant that delivers automated digital customer service inside the Glia platform, helping you to improve your service experience by providing support where, when, and how customers need it. Finn AI for Glia gives end-users an AI-enhanced chat experience to assist with banking queries.
Glia acquires Finn AI to deliver turnkey banking virtual assistants for enhanced digital customer service.
Glia has acquired Finn AI to mainstream virtual assistants for financial services companies by making Finn AI’s proven conversational AI solutions an integral part of Glia’s industry-leading Digital Customer Service (DCS) platform.
Finn AI for Glia Allows You To:
- Instantly resolve up to 80% of inquiries without human intervention needed
- Provide users with an effortless self-service option, available 24/7/365
- Seamlessly hand off conversations to live agents when needed, letting the agent pick up where the chatbot left off
- Free up agent time to focus on higher-value conversations
Finn AI for Glia Use Cases
The Finn AI chatbot can intelligently and accurately answer over 800 common banking questions and queries. Here’s a few things a customer or member could ask that can be automatically answered with a virtual banking assistant from Finn AI integrated into Glia:
- “How can I improve my credit score?”
- “Please pay my electricity bill”
- “What are the fees on my checking account?”
- “I want to close my account”
- “I just inherited money, what financial advice would you give?”
- “I’m having financial difficulties, would you help me out?”