Digital Concierge for Q2 Banking
Driving Customer Experience with Conversational AI
The Finn AI Digital Concierge for Q2 is an AI chatbot that improves the experience and promotes successful engagement for retail banking customers using Q2 banking solutions. Finn AI helps Q2 based banks retain and attract customers, by proactively guiding them through their digital banking journeys on mobile and desktop channels.
With Finn AI Digital Concierge, members and customers of Q2 based credit unions and banks can get friendly automated assistance for hundreds of requests, such as:
- Ask for help and be delivered to the password reset page
- Find a list of their statements or tax forms
- Get current mortgage rates or find the mortgage calculator
- Request live help (if live chat is in use)
- Transfer seamlessly to a live agent with full context (if live chat is in use)
- Be routed directly to the correct live agent queue, such as technical support or new products.
- Receive consistent help across public .com, authenticated online banking, and mobile banking channels