Conversational AI for Q2
Driving Customer Experience with Conversational AI
Finn AI for Q2 is a conversational AI solution that improves client experience and promotes successful engagement for end users of the Q2 digital banking platform. Finn AI helps Q2 based financial institutions retain and attract customers, by proactively guiding them through their digital banking journeys on mobile and desktop channels.
Finn AI and Q2 are better together!
With Finn AI Digital Concierge, members and customers of Q2 based credit unions and banks can get friendly automated assistance for hundreds of requests, such as:
- Ask for help and be delivered to the password reset page
- Find a list of their statements or tax forms
- Get current mortgage rates or find the mortgage calculator
- Request live help (if live chat is in use)
- Transfer seamlessly to a live agent with full context (if live chat is in use)
- Be routed directly to the correct live agent queue, such as technical support or new products.
- Receive consistent help across public .com, authenticated online banking, and mobile banking channels