Type: Articles

Releasing Deep Learning Models Into The Wild

It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence into its processes, most instances are rudimentary, rules-based, and don’t require a Deep Learning training model in order to work.

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The Economics of Trust: How Banks Can Use AI to Build Trust As a Differentiator

There is a hidden economy that everyone has been operating in since the beginning of time—the trust economy. We’re buying and selling in this economy; we’re gathering trust and we’re spending it in our interactions every day.

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AI & Financial Services Can Work Together to Rebuild Consumer Trust

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman Trust Barometer, finance is still the least trusted industry globally.

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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller relationships, and relationships with technology such as AI.

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How Banks Can Help Shape the Regulatory Landscape

AI is evolving faster than the regulations that govern it. This was one of the big agenda items at the World Economic Forum earlier this year. Given the proliferation of AI applications in banking, the industry can expect regulators to start asking more questions about how banks are using the technology.

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Are Your Frontline Banking Services Ready For AI?

Successful AI applications have enhanced many areas of business from lending to fraud detection, anti-money laundering efforts, and cybersecurity. Today, banks are putting their money where their mouth is and integrating AI in banking to many of their frontline services...

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Building Banking Chatbots With Finn AI

Over the past few years, the re-emergence of deep learning and advancements in computational capabilities has led to massive improvements in performance for various machine learning tasks...

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Technology has opened up access to banking but can it stop the unbanked from falling through the cracks?

Those of us who work in finance can’t imagine life without a bank account. But for the world’s 1.7 billion unbanked adults, this is a reality...

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3 Ethical Considerations When Implementing AI For Your Bank

As the development of intelligent AI systems becomes more common and mainstream, stories of biased data sets and failed models are coming to light...

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4 Tips For Promoting Your Banking Bot

Conversational AI provides opportunities for financial institutions of all sizes to move from impersonal ‘selling’ to personalized ‘advising’. Through virtual banking assistants or ‘robo-advisors,’ banks can deliver a superior customer experience in a cost-effective way...

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3 Ways to Prepare Your Bank’s Workforce For AI

Artificial intelligence is often referred to as the fourth industrial revolution. This revolution is already transforming most industries and organizations, none more so than banks...

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What Banks Can Learn From GAFA

Disruption is defined as the prevention of something—especially a system, process, or event—from continuing as expected. When Barnes & Noble executives first heard about Amazon Kindle, could they have predicted the extent to which it would disrupt...

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