Type: Articles

How challenger banks can access great data to deploy Conversational AI

Banking is an exciting place to be right now, especially if you’re a digital bank. The industry that was built around the physical distribution of money has moved into the digital age...

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The ‘SaaSification’ of Conversational AI for banks

While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see Conversational AI delivered in a SaaS model.

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The Importance of Specialization in NLP

Technology expert, Frank Chang, discusses the importance of specialization in the application of speech and chat.

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Beyond Customer Service: AI-Powered Digital Self-Service in Banking

A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just some of the reasons banks are turning to conversational AI...

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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition

Customer acquisition is an emerging use case for the application of AI. By implementing conversational AI into key points of the customer journey...

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Challenger Bank Spotlight: 4 Ways TymeBank Captured an Emerging Market

Across the globe banks are under attack from many quarters. New players are entering the market, targeting specific parts of the banking value chain.

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Challenger Bank Spotlight: Fidor Changes the Game in Europe

New banking regulations in Europe introduced after the financial crisis in 2008 have made a material impact on the banking landscape, including the arrival of new digital first players.

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Releasing Deep Learning Models Into The Wild

It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence into its processes, most instances are rudimentary, rules-based, and don’t require a Deep Learning training model in order to work.

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The Economics of Trust: How Banks Can Use AI to Build Trust As a Differentiator

There is a hidden economy that everyone has been operating in since the beginning of time—the trust economy. We’re buying and selling in this economy; we’re gathering trust and we’re spending it in our interactions every day.

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AI & Financial Services Can Work Together to Rebuild Consumer Trust

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman Trust Barometer, finance is still the least trusted industry globally.

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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller relationships, and relationships with technology such as AI.

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How Banks Can Help Shape the Regulatory Landscape

AI is evolving faster than the regulations that govern it. This was one of the big agenda items at the World Economic Forum earlier this year. Given the proliferation of AI applications in banking, the industry can expect regulators to start asking more questions about how banks are using the technology.

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