Resources
The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.
Personalisation: From Novelty to Necessity
As the data culture establishes itself, so too does the requisite etymology and classifications associated with the new paradigm...
The Robot Paradox: Using Conversational AI to Make Banking Personal Again
Before smartphones, apps, and Apple Pay, personal banking was, well, personal. You’d drive to your nearest branch, visit a teller or personal banker, and complete transactions or get advice…in person...
Customer Story: BMO
Bank of Montreal (BMO) has always been at the forefront of innovation. It launched the first ATMs in Canada, was one of the earliest Internet banks on the scene...
Artificial Intelligence in Banking - Where to Start?
Artificial Intelligence (AI) is extraordinarily popular when judged by today’s banking headlines, but those headlines have outpaced today’s practical banking reality...
Overpromised & Underdelivered: Common Misconceptions about Conversational AI For Banking
Connecting with your customers using conversational AI can be a game-changer for your bank...
The Case For Conversational Banking
In today’s experience economy, customer expectations couldn’t be higher. Thanks to companies like Netflix, Spotify, and Amazon, consumers have grown accustomed to having relevant, always-on...
4 Things I Wish I Knew About Finance Before I Was 20
After high school, I was lucky enough to find a well-paying job. The problem I had was knowing what to do with my new-found money...
Conversational AI For Banking
Conversational AI for banking – by its very nature – is a constantly-evolving technology. Based on simple human conversations, this amazing science continually refines...
Top 7 Tips When Deploying A Bot To Create Great Customer Experience
There’s no shortage of reasons why your business should consider deploying a bot. For large enterprises, in particular, a chatbot can bring a number of important benefits.
Feature Video: Info & Support
Learn how your customers can leverage Finn AI to easily evaluate and apply for products...
Customer Story: Banpro
When Banpro set out to grow its business, the Nicaragua-based bank knew that the key...
The Evolving World of Conversational Banking
We live in a world where simply having access to information is no longer good enough...