Glia Acquires Finn AI 

City Bank Texas wanted to take a digital-first approach to customer service, so they teamed up with Finn AI and Glia to get a virtual banking assistant onto their Q2 digital banking platform. Watch the webinar to see the results that AI-powered chat brought to City Bank's digital banking experience.

80% of the traffic a call center receives is made up of simple, easy requests that if provided the right tools, most users could solve for themselves. However, simple self-service solutions aren't enough to adequately resolve these requests without human intervention. Here's why an AI-powered solution is needed to handle simple questions.

SkyOne Federal Credit Union was looking for a way to provide 24/7 service to their members and unburden their contact centers. Finn AI and Glia teamed up to provide them with an AI-powered virtual assistant that provided instant benefits. Watch the webinar to learn more, and see a live demo of their virtual assistant in action.

Banks and Credit Unions need to face the facts: The digital customer service experience has become the most crucial engagement priority for the majority of their customers or members. Virtual Banking Assistants ensure the best possible online experience to deliver service that makes FIs stand out.

Civista Bank, a $3 Billion asset regional bank, needed to upgrade their digital banking experience to meet an incoming surge in online traffic. Finn AI helped them with an AI-Powered Virtual Banking Assistant that resolves 80% of customer requests without a human agent needed.

United Federal Credit Union, a $3.8 Billion Asset credit union, wanted to be there for their members with 24/7 availability. Here's how they used an AI-Powered Virtual Assistant to give their members a powerful all day self-service option that helped them save over $40,000 in operational costs.

City Bank Texas, a $3 Billion asset bank, wanted to adopt a 'digital first' approach to customer service. They knew that empowering their users with intelligent, guided self-service tools was the key to being there where their customers needed them most.

BECU, The 4th Largest Credit Union in the United States, needed a way to be there for their members 24/7: Here's how Finn AI helped them deploy a virtual banking assistant that has helped over 775k members with 700+ different types of questions and requests.

See how Finn AI for Glia on Q2 enhances the digital customer service experience by freeing up live agents, and giving your users a powerful self-service option

Digital customer service tools are evolving, and virtual banking assistants are here to stay. It's time you considered what a virtual assistant could do for your digital customer service experience.

See how Finn AI's virtual banking assistant for Q2 adds 24/7 self-service convenience to the digital banking experience in this live demo recording.

Finn AI CEO & Co-Founder Jake Tyler, along with other fintech industry thought leaders, discuss the future of AI technology in credit union applications.