Resources

The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.

How to Develop a Winning Customer Self-Service Strategy

Download this free report to learn the steps your bank should undertake to develop a winning customer self-service strategy.

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The Link Between Conversational AI and Profitability in Banking

How conversational AI improves the profitability and overall competitiveness of your digital or mid-sized bank.

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Building Conversational AI for Digital / Mid-Sized Banks & Credit Unions

Download this white paper to learn the most common pitfalls and best practices of AI.

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Basic, Build, or Buy: Conversational AI for Banks

Download this free eBook to understand your options when choosing the type of conversational AI your bank will deploy.

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A Bank's Guide to Successful Chatbot Implementation

Download this free eBook to learn the seven important steps you need to follow for a successful conversational AI rollout.

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How challenger banks can access great data to deploy Conversational AI

Banking is an exciting place to be right now, especially if you’re a digital bank. The industry that was built around the physical distribution of money has moved into the digital age...

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The ‘SaaSification’ of Conversational AI for banks

While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see Conversational AI delivered in a SaaS model.

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Digital Self-Service Use Case Video

Learn how Finn AI can help elevate your bank's customer service, while reducing operating costs with a frontline conversational AI assistant.

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Customer Acquisition Use Case

Learn how Finn AI can help you deliver a personalized buyer journey so you can increase conversion rates on your customer acquisition campaigns.

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The Importance of Specialization in NLP

Technology expert, Frank Chang, discusses the importance of specialization in the application of speech and chat.

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Beyond Customer Service: AI-Powered Digital Self-Service in Banking

A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just some of the reasons banks are turning to conversational AI...

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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition

Customer acquisition is an emerging use case for the application of AI. By implementing conversational AI into key points of the customer journey...

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