Resources

The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.

The Importance of Specialization in NLP

Technology expert, Frank Chang, discusses the importance of specialization in the application of speech and chat.

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Finn AI named a 2019 Cool Vendor in AI for Banking and Investment Services by Gartner

“Banks are increasingly seeing value in our deep vertical focus, aggregated learning model, and managed service approach..."

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Beyond Customer Service: AI-Powered Digital Self-Service in Banking

A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just some of the reasons banks are turning to conversational AI...

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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition

Customer acquisition is an emerging use case for the application of AI. By implementing conversational AI into key points of the customer journey...

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Challenger Bank Spotlight: 4 Ways TymeBank Captured an Emerging Market

Across the globe banks are under attack from many quarters. New players are entering the market, targeting specific parts of the banking value chain.

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Challenger Bank Spotlight: Fidor Changes the Game in Europe

New banking regulations in Europe introduced after the financial crisis in 2008 have made a material impact on the banking landscape, including the arrival of new digital first players.

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The Customer Experience Challenge for Digital Banking

Providing superior customer experience is an increasingly important, but challenging demand for incumbent banks...

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Calculating the Cost-Saving Opportunities of Conversational AI in Banking

With conversational AI, banks can now deliver improved customer experiences, while simultaneously reducing operational expenses...

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How AI Creates Cross-Selling & Upselling Opportunities in Banking

In this free report by Juniper Research, we uncover the full value of conversational AI...

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Releasing Deep Learning Models Into The Wild

It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence into its processes, most instances are rudimentary, rules-based, and don’t require a Deep Learning training model in order to work.

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The Economics of Trust: How Banks Can Use AI to Build Trust As a Differentiator

There is a hidden economy that everyone has been operating in since the beginning of time—the trust economy. We’re buying and selling in this economy; we’re gathering trust and we’re spending it in our interactions every day.

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AI & Financial Services Can Work Together to Rebuild Consumer Trust

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman Trust Barometer, finance is still the least trusted industry globally.

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