Resources

The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.

The U.S. needs a ‘sandbox’ to help small institutions survive open banking

The transition to open and digital banking is inevitable. The tide of consumer expectation has shifted and banks that don’t adapt will not survive. But it’s not too late for those falling behind...

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Conversational AI: 5 Trends To Watch For 2019

In 2018, we saw AI in banking progress at breakneck speed. In this eBook, Jason Brenier, VP of Strategy at Georgian Partners, shares his expertise - predicting the top trends in 2019 - including how AI in banking will improve...

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Payments Tech and Regulation Are Pressuring Banks to Get 'Open'

Banks are facing pressure from three overlapping forces with ties to payments and retail innovation—customer, competitive and regulatory...

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Privacy, Please: Three Considerations For Banks Adopting AI

Taking their cue from industries like retail and social media, banks are exploring artificial intelligence including machine-learning algorithms and natural language processing to help them remain relevant among their increasingly digital clientele...

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AI For Banks: Which Model is Right For Your Bank?

Read this free downloadable whitepaper to understand the pros and cons of the three different AI models you could deploy...

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Does Your Banking Chatbot Make You Happy?

Is your AI experience more positive if your banking chatbot knows your name? This is a question we’re currently examining at Finn AI. Although many people view Artificial Intelligence (AI) as a robotic science...

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Personalisation: From Novelty to Necessity

As the data culture establishes itself, so too does the requisite etymology and classifications associated with the new paradigm...

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The Robot Paradox: Using Conversational AI to Make Banking Personal Again

Before smartphones, apps, and Apple Pay, personal banking was, well, personal. You’d drive to your nearest branch, visit a teller or personal banker, and complete transactions or get advice…in person...

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Customer Story: BMO

Bank of Montreal (BMO) has always been at the forefront of innovation. It launched the first ATMs in Canada, was one of the earliest Internet banks on the scene...

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Artificial Intelligence in Banking - Where to Start?

Artificial Intelligence (AI) is extraordinarily popular when judged by today’s banking headlines, but those headlines have outpaced today’s practical banking reality...

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Overpromised & Underdelivered: Common Misconceptions about Conversational AI For Banking

Connecting with your customers using conversational AI can be a game-changer for your bank...

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The Case For Conversational Banking

In today’s experience economy, customer expectations couldn’t be higher. Thanks to companies like Netflix, Spotify, and Amazon, consumers have grown accustomed to having relevant, always-on...

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