Resources

The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.

How AI Creates Cross-Selling & Upselling Opportunities in Banking

In this free report by Juniper Research, we uncover the full value of conversational AI...

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Releasing Deep Learning Models Into The Wild

It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence into its processes, most instances are rudimentary, rules-based, and don’t require a Deep Learning training model in order to work.

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The Economics of Trust: How Banks Can Use AI to Build Trust As a Differentiator

There is a hidden economy that everyone has been operating in since the beginning of time—the trust economy. We’re buying and selling in this economy; we’re gathering trust and we’re spending it in our interactions every day.

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AI & Financial Services Can Work Together to Rebuild Consumer Trust

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman Trust Barometer, finance is still the least trusted industry globally.

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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller relationships, and relationships with technology such as AI.

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The ROI of AI: Converting Conversational AI into Revenue for Banks

In this recorded webcast, Steffen Sorrell, Principal Analyst at Juniper Research, and Carrie Russell, Executive Strategic Advisor at Finn AI discuss how conversational AI can deliver solid business results.

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Unlock the Value of Conversational AI in Banking

Conversational AI has the ability to unlock value in many areas of your banking organization. But what is the real potential?

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How Banks Can Help Shape the Regulatory Landscape

AI is evolving faster than the regulations that govern it. This was one of the big agenda items at the World Economic Forum earlier this year. Given the proliferation of AI applications in banking, the industry can expect regulators to start asking more questions about how banks are using the technology.

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Are Your Frontline Banking Services Ready For AI?

Successful AI applications have enhanced many areas of business from lending to fraud detection, anti-money laundering efforts, and cybersecurity. Today, banks are putting their money where their mouth is and integrating AI in banking to many of their frontline services...

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Building Banking Chatbots With Finn AI

Over the past few years, the re-emergence of deep learning and advancements in computational capabilities has led to massive improvements in performance for various machine learning tasks...

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Technology has opened up access to banking but can it stop the unbanked from falling through the cracks?

Those of us who work in finance can’t imagine life without a bank account. But for the world’s 1.7 billion unbanked adults, this is a reality...

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Working at Finn AI | Data Science Team

See what the data science team has to say about working at Finn AI.

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