Resources
The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.
The ‘SaaSification’ of Conversational AI for banks
While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see Conversational AI delivered in a SaaS model.
Digital Self-Service Use Case Video
Learn how Finn AI can help elevate your bank's customer service, while reducing operating costs with a frontline conversational AI assistant.
Customer Acquisition Use Case
Learn how Finn AI can help you deliver a personalized buyer journey so you can increase conversion rates on your customer acquisition campaigns.
The Importance of Specialization in NLP
Technology expert, Frank Chang, discusses the importance of specialization in the application of speech and chat.
Beyond Customer Service: AI-Powered Digital Self-Service in Banking
A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just some of the reasons banks are turning to conversational AI...
Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition
Customer acquisition is an emerging use case for the application of AI. By implementing conversational AI into key points of the customer journey...
Challenger Bank Spotlight: 4 Ways TymeBank Captured an Emerging Market
Across the globe banks are under attack from many quarters. New players are entering the market, targeting specific parts of the banking value chain.
Challenger Bank Spotlight: Fidor Changes the Game in Europe
New banking regulations in Europe introduced after the financial crisis in 2008 have made a material impact on the banking landscape, including the arrival of new digital first players.
The Customer Experience Challenge for Digital Banking
Providing superior customer experience is an increasingly important, but challenging demand for incumbent banks...
Calculating the Cost-Saving Opportunities of Conversational AI in Banking
With conversational AI, banks can now deliver improved customer experiences, while simultaneously reducing operational expenses...
How AI Creates Cross-Selling & Upselling Opportunities in Banking
In this free report by Juniper Research, we uncover the full value of conversational AI...
Releasing Deep Learning Models Into The Wild
It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence into its processes, most instances are rudimentary, rules-based, and don’t require a Deep Learning training model in order to work.