With conversational AI, banks can now deliver improved customer experiences, while simultaneously reducing operational expenses...

In this free report by Juniper Research, we uncover the full value of conversational AI...

It feels like AI is ubiquitous but it’s not. While almost every consumer-facing organization has introduced some form of intelligence into its processes, most instances are rudimentary, rules-based, and don’t require a Deep Learning training model in order to work.

There is a hidden economy that everyone has been operating in since the beginning of time—the trust economy. We’re buying and selling in this economy; we’re gathering trust and we’re spending it in our interactions every day.

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman Trust Barometer, finance is still the least trusted industry globally.

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller relationships, and relationships with technology such as AI.

In this recorded webcast, Steffen Sorrell, Principal Analyst at Juniper Research, and Carrie Russell, Executive Strategic Advisor at Finn AI discuss how conversational AI can deliver solid business results.

Conversational AI has the ability to unlock value in many areas of your banking organization. But what is the real potential?

AI is evolving faster than the regulations that govern it. This was one of the big agenda items at the World Economic Forum earlier this year. Given the proliferation of AI applications in banking, the industry can expect regulators to start asking more questions about how banks are using the technology.

Successful AI applications have enhanced many areas of business from lending to fraud detection, anti-money laundering efforts, and cybersecurity. Today, banks are putting their money where their mouth is and integrating AI in banking to many of their frontline services...

Over the past few years, the re-emergence of deep learning and advancements in computational capabilities has led to massive improvements in performance for various machine learning tasks...

Those of us who work in finance can’t imagine life without a bank account. But for the world’s 1.7 billion unbanked adults, this is a reality...