Resources

The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.

What Banks Can Learn From GAFA

Disruption is defined as the prevention of something—especially a system, process, or event—from continuing as expected. When Barnes & Noble executives first heard about Amazon Kindle, could they have predicted the extent to which it would disrupt...

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5 Ways to Improve Your Bank’s Bottom Line With Conversational AI

Conversational AI in banking—you hear about it at financial services conferences; it’s referenced in just about every industry analyst report; thought leaders are writing about it; and almost every bank is integrating it in some capacity...

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Amazon Gives Banks a Run for their Money

Amazon may soon be nipping at the heels of banks. Rumors swirled earlier this year when it was reported that 80% would “try” a free online bank account offered by Amazon80% would “try” a free online bank account offered by Amazon Amazon was in talks with JP Morgan Chase to build a checking account product...

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The U.S. needs a ‘sandbox’ to help small institutions survive open banking

The transition to open and digital banking is inevitable. The tide of consumer expectation has shifted and banks that don’t adapt will not survive. But it’s not too late for those falling behind...

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Conversational AI: 5 Trends To Watch For 2019

In 2018, we saw AI in banking progress at breakneck speed. In this eBook, Jason Brenier, VP of Strategy at Georgian Partners, shares his expertise - predicting the top trends in 2019 - including how AI in banking will improve...

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Payments Tech and Regulation Are Pressuring Banks to Get 'Open'

Banks are facing pressure from three overlapping forces with ties to payments and retail innovation—customer, competitive and regulatory...

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Privacy, Please: Three Considerations For Banks Adopting AI

Taking their cue from industries like retail and social media, banks are exploring artificial intelligence including machine-learning algorithms and natural language processing to help them remain relevant among their increasingly digital clientele...

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AI For Banks: Which Model is Right For Your Bank?

Read this free downloadable whitepaper to understand the pros and cons of the three different AI models you could deploy...

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Does Your Banking Chatbot Make You Happy?

Is your AI experience more positive if your banking chatbot knows your name? This is a question we’re currently examining at Finn AI. Although many people view Artificial Intelligence (AI) as a robotic science...

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The Robot Paradox: Using Conversational AI to Make Banking Personal Again

Before smartphones, apps, and Apple Pay, personal banking was, well, personal. You’d drive to your nearest branch, visit a teller or personal banker, and complete transactions or get advice…in person...

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Customer Story: BMO

Bank of Montreal (BMO) has always been at the forefront of innovation. It launched the first ATMs in Canada, was one of the earliest Internet banks on the scene...

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Artificial Intelligence in Banking - Where to Start?

Artificial Intelligence (AI) is extraordinarily popular when judged by today’s banking headlines, but those headlines have outpaced today’s practical banking reality...

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