Resources

The latest news and insight on banking, conversational AI and chatbots from our expert team of data scientists and bankers.

Conversational AI: 5 Trends To Watch For 2019

In 2018, we saw AI in banking progress at breakneck speed. In this eBook, Jason Brenier, VP of Strategy at Georgian Partners, shares his expertise - predicting the top trends in 2019 - including how AI in banking will improve...

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Payments Tech and Regulation Are Pressuring Banks to Get 'Open'

Banks are facing pressure from three overlapping forces with ties to payments and retail innovation—customer, competitive and regulatory...

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Privacy, Please: Three Considerations For Banks Adopting AI

Taking their cue from industries like retail and social media, banks are exploring artificial intelligence including machine-learning algorithms and natural language processing to help them remain relevant among their increasingly digital clientele...

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AI For Banks: Which Model is Right For Your Bank?

Read this free downloadable whitepaper to understand the pros and cons of the three different AI models you could deploy...

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Does Your Banking Chatbot Make You Happy?

Is your AI experience more positive if your banking chatbot knows your name? This is a question we’re currently examining at Finn AI. Although many people view Artificial Intelligence (AI) as a robotic science...

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The Robot Paradox: Using Conversational AI to Make Banking Personal Again

Before smartphones, apps, and Apple Pay, personal banking was, well, personal. You’d drive to your nearest branch, visit a teller or personal banker, and complete transactions or get advice…in person...

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Customer Story: BMO

Bank of Montreal (BMO) has always been at the forefront of innovation. It launched the first ATMs in Canada, was one of the earliest Internet banks on the scene...

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Artificial Intelligence in Banking - Where to Start?

Artificial Intelligence (AI) is extraordinarily popular when judged by today’s banking headlines, but those headlines have outpaced today’s practical banking reality...

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Overpromised & Underdelivered: Common Misconceptions about Conversational AI For Banking

Connecting with your customers using conversational AI can be a game-changer for your bank...

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The Case For Conversational Banking

In today’s experience economy, customer expectations couldn’t be higher. Thanks to companies like Netflix, Spotify, and Amazon, consumers have grown accustomed to having relevant, always-on...

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4 Things I Wish I Knew About Finance Before I Was 20

After high school, I was lucky enough to find a well-paying job. The problem I had was knowing what to do with my new-found money...

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Conversational AI For Banking

Conversational AI for banking – by its very nature – is a constantly-evolving technology. Based on simple human conversations, this amazing science continually refines...

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