Proven Uses Cases of AI Chatbots in Banking:
Improve Customer Experience
The Finn AI chatbot for banking builds AI driven conversations into online and mobile banking to enhance customer experience, using plain language chat to improve digital engagement.
Chatbot For Financial Institutions and their Customers
Built and trained specifically for retail banking experiences, Finn AI is a chatbot for banks and credit unions, delivering instant answers for the most common banking queries and tasks.
For institutions, this means getting to market in as little as 4 weeks, with over 800 banking journeys ready out-of-the-box. And to stay ahead of the market, Finn AI provides a window into the customer’s mind with every transaction.
For members and customers, Finn delivers a 5x reduction in waiting time. It gives help 24/7, so their bank or credit union is always there for them, even when mobile and online.
Products that Deliver Real Results
68%
Automated, instant resolution
for customers
5x
5 times Faster resolution
vs. live engagement
4 weeks
Time to have AI live
in-market
3 Banking Chatbot Service Levels, All Built on Same Foundation
Public Banking Bot
Public Banking Bot delivers quick and easy answers to the most common questions for public dotcom visitors, drastically reducing live support needs for customer acquisition and general information.
Banking Concierge Bot
For authenticated mobile and online banking sites, the Concierge Bot helps customers navigate and achieve their digital banking objectives with requests in simple plain language.
Virtual Banking Assistant
Use comfortable plain language to complete end-to-end journeys across whichever channel the customer prefers. Using API integration to digital banking platforms, Virtual Banking Assistant lets end-users bank via chat.
Key Partners
Digital Self-Service
Reduce call/chat volumes
Extend your service hours to 24/7 with no additional headcount. The chatbot can handle repetitive inquiries to your call center and provide answers to the most common questions.
Improve customer satisfaction
Be there when (and where) your customers need you. The chatbot can interact via your website, native apps, Android, iOS, and messaging platforms such as WhatsApp, Facebook, and others. Empower users to self-serve and see higher C-SAT and Net Promoter scores.
Lower average handling time
Improve first contact resolution. Service agents will only engage when a task is too complex, reducing the average handling time (AHT) by a human and increasing employee effectiveness.
Customer Acquisition
Quickly onboard more new accounts
Streamline account generation with a frictionless application process that is quick, simple, and convenient for users. Provide proactive nudges to reduce drop-offs and improve conversions.
Supported Product Research
Make meaningful product and service recommendations. Present choices and associated offers to showcase unique selling propositions.
Decrease CAC
Deliver tailored advice 24/7. Free up sales agents to deal with complex issues. Provide better service and increase new sales.
Case Study
How Banpro’s virtual assistant is handling 39,000 customer service queries, with an 80% first contact resolution rate.
The Benefits of AI in Banking
Start The Conversation
Finn AI provides a cost-effective solution that improves efficiencies and ROI while maintaining customer loyalty. Let’s talk about how we can make Finn AI work for your institution.