Three Banking
Chatbot Levels

Finn AI offers three chatbot levels for banks and credit unions, all built on the same banking AI chatbot foundation. Immediately enhance your digital experience, and get on a path to a full virtual banking assistant.

Level 1

Finn AI Level 1 delivers quick and easy answers to the most common questions for public dotcom visitors, drastically reducing live support needs for customer acquisition and general information.

Designed for rapid time to market, it can be live in as little as one month. 

The Level 1 bot is the first stage of introducing a banking AI chatbot to your end-users. It demonstrates to members and customers that your CU or bank is on track to take advantage of AI in offering a leading digital experience.


Level 2

For authenticated mobile apps and online banking sites, the Finn AI Level 2 helps customers navigate and achieve their digital banking objectives with requests in plain language chat.

The fastest option for mobile and online banking, this chatbot can be in-market within two months.  

The Level 2 bot brings deep AI assistance to both new and experienced mobile and online banking users. No more hunting through mobile menus, this digital concierge delivers users right there on request. For increasing digital banking engagement and satisfaction, Level 2 raises your digital banking experience. 

Level 3

Use plain language chat to complete end-to-end digital banking journeys. With API integration to digital banking platforms, Finn AI Level 3 lets end-users bank via chatbot.

Time to market ranges from three to six months, depending on the digital banking platform in place. For pre-integrated systems such as Q2, it can be faster. 

Level 3 creates the most convenient chatbot banking experience for end-users, allowing completion of routine banking transactions such as transfers, balance inquiries, payments and credit card changes with a friendly banking chatbot interface.

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End-User Examples

Some of over 800 Banking Chatbot User Journeys supported by Finn AI

Level 1 Level 2 Level 3
Find branches, hours and services
See the list of credit cards and special features
Find the password help page
Find page to change personal contact details
See the list of your statements
See current mortgage rates or find the mortgage calculator
Pay a friend using text chat
Get your account balances using text chat
Review all the recent ATM card charges

Contact Finn AI for a full list of capabilities with each banking chatbot product