Blogs

What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking chatbot provider, today announces the findings from its research report: ...

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The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant ...

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Finn AI and ASI Group Partner to Bring a Fully Integrated Conversational Banking experience in North & Latin America

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announced that it has partnered with ASI ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Vancouver, BC  — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...

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How Finn AI and MX Simplify Chatbot Integration

Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...

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Beyond NLP Intents and Responses

By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...

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Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

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Finn AI Partners with Coconut Software to Help Banks Increase Interactions with New Customers

Integrated product addresses pain point for banks that lack a fully digital journey; drives digital consumers to interact with bankers ...

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