Blogs

The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant.  How ...

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Finn AI and ASI Group Partner to Bring a Fully Integrated Conversational Banking experience in North & Latin America

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announced that it has partnered with ASI ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Vancouver, BC  — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...

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Finn AI Partners with Coconut Software to Help Banks Increase Interactions with New Customers

Integrated product addresses pain point for banks that lack a fully digital journey; drives digital consumers to interact with bankers ...

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4 Things I Wish I Knew About Finance Before I Was 20

After high school, I was lucky enough to find a well-paying job. The problem I had was knowing what to do with my new-found money. The ...

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What AI Can Do For Your Community Bank

“One thing that community banks do exceptionally well is deliver a personalized experience,” says Carrie Russell, executive responsible ...

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