What’s my password? Account Access is Most Common Contact Center Request for Banks
Finn AI, the world’s leading AI-powered conversational banking chatbot provider, today announces the findings from its research report: ...
Blogs
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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy
There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...
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Banks Can Lead in the Messaging Era with Conversational AI
Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...
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How Finn AI and MX Simplify Chatbot Integration
Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...
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Beyond NLP Intents and Responses
By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...
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Data-Driven Model Proves the ROI of Conversational AI in Banking
Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...
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The ‘SaaSification’ of Conversational AI for Banks
While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see AI-powered chatbots delivered in a SaaS model. ...
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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition
Customer acquisition is an emerging use case for the application of AI-driven chatbots. By implementing conversational AI banking into ...
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Beyond Customer Service: AI-Powered Digital Self-Service in Banking
A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just ...
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Releasing Deep Learning Models Into The Wild
It feels like Artificial Intelligence is ubiquitous, but it’s not. While almost every consumer-facing organization has introduced some ...
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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot
Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller ...
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AI & Financial Services Can Work Together to Rebuild Consumer Trust
Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman ...
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