Blogs

If I Ran the Bank Podcast: Personalized, Contextual Banking with Virtual Assistants

With the emergence of virtual assistants in retail banking, the key to personalized user experience is a simple and intuitive interface ...

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What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking chatbot provider, today announces the findings from its research report: ...

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The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant ...

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Finn AI Partners with Genesys to provide 24/7 Customer Support for Banks and Credit Unions

Finn AI, a leading provider of AI powered customer service for banks and credit unions, today announced its banking chatbot is now ...

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Deliver Superior Customer Experience with Finn AI and LivePerson Integration

Connect your Liveperson Conversational Cloud (previously ‘LiveEngage’) account to the world’s most powerful AI chatbot for banks and ...

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Finn AI and ASI Group Partner to Bring a Fully Integrated Conversational Banking experience in North & Latin America

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announced that it has partnered with ASI ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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Customer Support is Better with Artificial Intelligence

  If you search online to find the answer before you reach out to a call center, you are not alone. It seems 81 percent of people ...

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Banks Can Lead in the Messaging Era with Conversational AI

Finn AI’s listing on the Zendesk Marketplace and integration with Zendesk Chat serendipitously coincided with the release of Zendesk’s ...

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Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Vancouver, BC  — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...

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Beyond NLP Intents and Responses

By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...

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Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

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