The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant ...
Blogs
Read Blog
Finn AI Partners with Genesys to provide 24/7 Customer Support for Banks and Credit Unions
Finn AI, a leading provider of AI powered customer service for banks and credit unions, today announced its banking chatbot is now ...
Read Annoucement
Deliver Superior Customer Experience with Finn AI and LivePerson Integration
Connect your Liveperson Conversational Cloud (previously ‘LiveEngage’) account to the world’s most powerful AI chatbot for banks and ...
Read Annoucement
Automate and scale self-service banking with Finn AI chatbot and Zendesk support
Connect your Zendesk account to the world’s most powerful AI chatbot for banks and credit unions. Listed on the Zendesk marketplace: ...
Read Annoucement
Leading with Self-Service: Ways to Evolve Your Customer Service Strategy
There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...
Read Blog
How Finn AI and MX Simplify Chatbot Integration
Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...
Read Blog
Beyond NLP Intents and Responses
By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...
Read Blog
Data-Driven Model Proves the ROI of Conversational AI in Banking
Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...
Read Blog
6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot
Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller ...
Read Blog
AI & Financial Services Can Work Together to Rebuild Consumer Trust
Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman ...
Read Blog
How Banks Can Help Shape the AI Regulatory Landscape
AI is evolving faster than the regulations that govern it. This was one of the big agenda items at the World Economic Forum earlier ...
Read Blog
Are Your Frontline Banking Services AI-Ready?
Successful AI applications have enhanced many areas of business from lending to fraud detection, anti-money laundering efforts, and ...
Read Blog