Blogs

The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer

A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant ...

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Finn AI Partners with Genesys to provide 24/7 Customer Support for Banks and Credit Unions

Finn AI, a leading provider of AI powered customer service for banks and credit unions, today announced its banking chatbot is now ...

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Deliver Superior Customer Experience with Finn AI and LivePerson Integration

Connect your Liveperson Conversational Cloud (previously ‘LiveEngage’) account to the world’s most powerful AI chatbot for banks and ...

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Automate and scale self-service banking with Finn AI chatbot and Zendesk support

Connect your Zendesk account to the world’s most powerful AI chatbot for banks and credit unions. Listed on the Zendesk marketplace: ...

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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

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How Finn AI and MX Simplify Chatbot Integration

Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...

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Beyond NLP Intents and Responses

By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...

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Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller ...

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AI & Financial Services Can Work Together to Rebuild Consumer Trust

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman ...

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How Banks Can Help Shape the AI Regulatory Landscape

AI is evolving faster than the regulations that govern it. This was one of the big agenda items at the World Economic Forum earlier ...

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Are Your Frontline Banking Services AI-Ready?

Successful AI applications have enhanced many areas of business from lending to fraud detection, anti-money laundering efforts, and ...

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