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Banking Customer Service and AI.

New Research: Customers Ask the Simplest Things. Analysis of banking customer requests from an AI perspective.

Customers Ask the Simplest Things.

Watch Finn AI’s webinar for real industry data on AI and live customer service requests.

Gartner AI Heat Map for Banking.

Gartner identifies the most notable AI banking deals, highlighting where AI should be used from customer experience to cost optimization.

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Best in Class Conversational AI
Virtual Assistants for Banking

Finn AI is an AI-powered chatbot that helps banks and credit unions scale convenient self-service. A front line for customer support, it delivers automated service without a wait. The AI system trained specifically for banking, Finn AI includes over 500 banking workflows and understands millions of banking phrases. Automating the 80% of requests that monopolize agent time, Finn AI frees live customer support to focus on personal, meaningful conversations.

of Customer Problems Resolved with Chatbot Engagement

Increase in New Applicants when Deflecting Sales Requests

Cut in Routine Customer Response Time

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PARTNERS SOLUTIONS

+90%

Containment Rate

75%

Customer queries successfully answered by our Virtual Assistant

“Partnering with Finn AI has enabled this project to move from proof of concept to rapid full market deployment”

CHIEF Transformation Officer, Wellington Holbrook

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Outstanding Customer Experience, Fastest Time to Market, and No AI Expertise Required

Human like conversations with digital scale

Rich banking domain understanding

Single Conversational AI Brain

End-to-end Problem Resolution Focus

Rapid set-up with low ongoing maintenance

Focus on completing user journeys not language model training
Pre-trained on millions of banking sentences
Dedicated, unique-to-you bot instance

Customer Acquisition

Top 30

Brands Worldwide

34%

Increase in application rate
*Dec 2019

Finn AI works with one of the largest financial institutions in the US. We provide a customer friendly tool for a better card product shopping experience and triage support volume away from the sales team

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