Conversational
AI Built for:
Banks Credit Unions Challenger Banks

Charting the Course for Responsible AI Innovation in Finance

In this webinar with American Banker, find out from industry experts the key issues to consider for successful AI adoption.

WEBINAR ON DEMAND

How Banks and Credit Unions are Achieving Chatbot Success

Download this 1-page infographic to reveal real banking industry results from 2020.
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Banking Customer Service and AI

New Research: Customers Ask the Simplest Things. Analysis of banking customer requests from an AI perspective.

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Conversational AI Chatbots created specifically for banks and credit unions

Finn AI is an AI powered chatbot helping banks and credit unions automate and scale convenient self service. As the front line for bank customer service, it reduces customer wait time and call center load, delivers 24/7 self service, and helps mid-sized banks offer the sophisticated digital options needed to compete.

Finn AI is delivered as a complete managed service, including software, management and pre-trained AI knowledge continuously growing from our network of banks and CUs. Finn AI is the leading bank-specific conversational AI chatbot, ready to appear in mobile banking apps and online digital banking.

93

%

of Customer Problems Resolved with Chatbot Engagement

25

%

Increase in New Applicants when Deflecting Sales Requests

75

%

Cut in Routine Customer Response Time

PARTNER SOLUTIONS

+90%

Containment Rate

75%

Customer queries successfully answered by our Virtual Assistant

 

“Partnering with Finn AI has enabled this project to move from proof of concept to rapid full market deployment”

CHIEF Transformation Officer, Wellington Holbrook

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A gif showing how Finn AI has helped ATB Financial customers get their balances and make payments on their phone.

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Benefits of AI Customer Service

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Outstanding Customer Experience, Fastest Time to Market, and No AI Expertise Required

Human like conversations with digital scale

  • Rich banking domain understanding
  • Single Conversational AI Brain
  • End-to-end Problem Resolution Focus

Rapid set-up with low ongoing maintenance

  • Focus on completing user journeys not language model training
  • Pre-trained on millions of banking sentences
  • Dedicated, unique-to-you bot instance
A Finn AI customer with a Top 3 US Card Issuer asks

Top 30

Brands Worldwide

34%

Increase in application rate
*Dec 2019

 

Finn AI works with one of the largest financial institutions in the US. We provide a customer friendly tool for a better card product shopping experience and triage support volume away from the sales team

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How Bank and CU Customers are Achieving Chatbot Success

Check out our industry data to see how real banks and credit unions just like yours use Finn AI’s purpose-built chatbots optimized specifically for banking

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A woman smiles while typing to Finn AI; the chatbot asks "Looks like you just got paid! Do you want to transfer money to your savings goal?". The woman responds "Yes please!"

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World’s first full featured
banking assistant
700,000+ Members

Bank of the year in 2019
380,000+ Members

World’s first fintech bank
400,000+ Customers

Canada’s Leading Challenger Bank
220,000+ Customers

Top 3 fastest growing digital banks globally
1,000,000 + Customers

Top 30 World’s Most Valuable Brands
112 Million Customers