AI Built for:
Banks Credit Unions Challenger Banks

8 Things Bankers Need to Know about Conversational AI

Join our Webinar on December 3rd to learn about the success secrets for conversational chatbots for Banks and Credit Unions.

Customers Ask the Simplest Things.

Watch Finn AI’s webinar for real industry data on AI and live customer service requests.

Gartner: How to Set Up and Run a Conversational AI Initiative

Read Gartner report to explore the steps to set up and run a conversational AI initiative for providing better customer service during the COVID-19 pandemic

Conversational AI Chatbots created specifically for banks and credit unions

Finn AI is an AI powered chatbot helping banks and credit unions automate and scale convenient self service. As the front line for bank customer service, it reduces customer wait time and call center load, delivers 24/7 self service, and helps mid-sized banks offer the sophisticated digital options needed to compete.

Finn AI is delivered as a complete managed service, including software, management and pre-trained AI knowledge continuously growing from our network of banks and CUs. Finn AI is the leading bank-specific conversational AI chatbot, ready to appear in mobile banking apps and online digital banking.



of Customer Problems Resolved with Chatbot Engagement



Increase in New Applicants when Deflecting Sales Requests



Cut in Routine Customer Response Time

Resource Center



Containment Rate


Customer queries successfully answered by our Virtual Assistant


“Partnering with Finn AI has enabled this project to move from proof of concept to rapid full market deployment”

CHIEF Transformation Officer, Wellington Holbrook


Benefits of AI Customer Service

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Outstanding Customer Experience, Fastest Time to Market, and No AI Expertise Required

Human like conversations with digital scale

  • Rich banking domain understanding
  • Single Conversational AI Brain
  • End-to-end Problem Resolution Focus

Rapid set-up with low ongoing maintenance

  • Focus on completing user journeys not language model training
  • Pre-trained on millions of banking sentences
  • Dedicated, unique-to-you bot instance

Top 30

Brands Worldwide


Increase in application rate
*Dec 2019


Finn AI works with one of the largest financial institutions in the US. We provide a customer friendly tool for a better card product shopping experience and triage support volume away from the sales team

Gartner Report

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic


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