Banking Customer Service and AI.
New Research: Customers Ask the Simplest Things. Analysis of banking customer requests from an AI perspective.
New Research: Customers Ask the Simplest Things. Analysis of banking customer requests from an AI perspective.
Gartner identifies the most notable AI banking deals, highlighting where AI should be used from customer experience to cost optimization.
Finn AI is an AI-powered chatbot that helps banks and credit unions scale convenient self-service. A front line for customer support, it delivers automated service without a wait. The AI system trained specifically for banking, Finn AI includes over 500 banking workflows and understands millions of banking phrases. Automating the 80% of requests that monopolize agent time, Finn AI frees live customer support to focus on personal, meaningful conversations.
93
%of Customer Problems Resolved with Chatbot Engagement
25
%Increase in New Applicants when Deflecting Sales Requests
75
%Cut in Routine Customer Response Time
Containment Rate
Customer queries successfully answered by our Virtual Assistant
“Partnering with Finn AI has enabled this project to move from proof of concept to rapid full market deployment”
CHIEF Transformation Officer, Wellington Holbrook
Rich banking domain understanding
Single Conversational AI Brain 
End-to-end Problem Resolution Focus
Focus on completing user journeys not language model training 
Pre-trained on millions of banking sentences
Dedicated, unique-to-you bot instance
Brands Worldwide
Finn AI works with one of the largest financial institutions in the US. We provide a customer friendly tool for a better card product shopping experience and triage support volume away from the sales team
World’s first full featured
banking assistant
700,000+ Members
Bank of the year in 2019
380,000+ Members
World’s first fintech bank
400,000+ Customers
Canada’s Leading Challenger Bank
220,000+ Customers
Top 3 fastest growing digital banks globally
1,000,000 + Customers
Top 30 World’s Most Valuable Brands
112 Million Customers