BECU, the 4th largest credit union in the United States, has just successfully launched their very own AI-Powered Chatbot! The chatbot, powered by Finn AI, will serve users on BECU’s online banking platform to answer member questions, perform tasks, and direct users to live support staff when needed. It will provide a 24/7 self-service option that will help users get the support they need no matter where they are, or when they need it. 

Both the teams at Finn AI and BECU worked hard to ensure that their chatbot would be as helpful and resourceful as possible right out of the gate: which is why this chatbot is launching with an impressive 700+ user goals it’s already trained to handle. This means that the chatbot can recognize over 700 different things that a user might ask of it, and will be able to act on those requests intelligently and seamlessly. Training a chatbot to be able to respond to such a number of different user goals is no small task, but the utility that this AI-powered chatbot will be able to provide right out of the box will definitely be recognized by their members.

“Building out a comprehensive library for natural language understanding is hard,” says Amie Bosshart, Digital Channel Manager of Conversational AI at BECU, “You need to be sure that you have the time and resources to support that effort. Your bot can only ever be as good as the brain behind it”. Their time and effort has paid off, with an incredibly well-performing chatbot that can provide an exceptional digital service experience that’s already available for their members to use and enjoy.