Type: Articles

3 Ways to Prepare Your Bank’s Workforce For AI

Artificial intelligence is often referred to as the fourth industrial revolution. This revolution is already transforming most industries and organizations, none more so than banks...

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What Banks Can Learn From GAFA

Disruption is defined as the prevention of something—especially a system, process, or event—from continuing as expected. When Barnes & Noble executives first heard about Amazon Kindle, could they have predicted the extent to which it would disrupt...

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5 Ways to Improve Your Bank’s Bottom Line With Conversational AI

Conversational AI in banking—you hear about it at financial services conferences; it’s referenced in just about every industry analyst report; thought leaders are writing about it; and almost every bank is integrating it in some capacity...

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Amazon Gives Banks a Run for their Money

Amazon may soon be nipping at the heels of banks. Rumors swirled earlier this year when it was reported that 80% would “try” a free online bank account offered by Amazon80% would “try” a free online bank account offered by Amazon Amazon was in talks with JP Morgan Chase to build a checking account product...

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The U.S. needs a ‘sandbox’ to help small institutions survive open banking

The transition to open and digital banking is inevitable. The tide of consumer expectation has shifted and banks that don’t adapt will not survive. But it’s not too late for those falling behind...

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Payments Tech and Regulation Are Pressuring Banks to Get 'Open'

Banks are facing pressure from three overlapping forces with ties to payments and retail innovation—customer, competitive and regulatory...

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Privacy, Please: Three Considerations For Banks Adopting AI

Taking their cue from industries like retail and social media, banks are exploring artificial intelligence including machine-learning algorithms and natural language processing to help them remain relevant among their increasingly digital clientele...

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Does Your Banking Chatbot Make You Happy?

Is your AI experience more positive if your banking chatbot knows your name? This is a question we’re currently examining at Finn AI. Although many people view Artificial Intelligence (AI) as a robotic science...

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Personalisation: From Novelty to Necessity

As the data culture establishes itself, so too does the requisite etymology and classifications associated with the new paradigm...

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The Robot Paradox: Using Conversational AI to Make Banking Personal Again

Before smartphones, apps, and Apple Pay, personal banking was, well, personal. You’d drive to your nearest branch, visit a teller or personal banker, and complete transactions or get advice…in person...

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The Case For Conversational Banking

In today’s experience economy, customer expectations couldn’t be higher. Thanks to companies like Netflix, Spotify, and Amazon, consumers have grown accustomed to having relevant, always-on...

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4 Things I Wish I Knew About Finance Before I Was 20

After high school, I was lucky enough to find a well-paying job. The problem I had was knowing what to do with my new-found money...

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