Proven Uses Cases of AI in Banking That: Improve Self-Service

PARTNERS

Products that Deliver Real ROI

Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.

As a small bank or credit union, operating in today’s competitive financial environment, you need solutions that don’t, for lack of a better term, break the bank. You want to onboard new customers, provide customers with the round-the-clock assistance that they expect, and make sure that your customer support team is providing the best value to those who have complex needs. Finn AI is a chatbot that reveals the power of AI in your banking institution.

75%

Average Containment

500+

Queries and Tasks Supported Out of the Box

4 weeks

Time to Market

RESOURCE CENTER

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Case Study

Helping ATB Financial to reduce their average handling time by 75%

 

Case Study

Digital Self-Service

An icon with chat bubbles.

Reduce call/chat volumes

Extend your service hours to 24/7 with no additional headcount. The chatbot can handle repetitive inquiries to your call center and provide answers to the most common questions.

An icon with a headset.

Improve customer satisfaction

Be there when (and where) your customers need you. The chatbot can interact via your website, native apps, Android, iOS, and messaging platforms such as WhatsApp, Facebook, and others. Empower users to self-serve and see higher C-SAT and Net Promoter scores.

An icon with a clock with an arrow pointing down, symbolizing saved time.

Lower average handling time

Improve first contact resolution. Service agents will only engage when a task is too complex, reducing the average handling time (AHT) by a human and increasing employee effectiveness.

Customer Acquisition

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Quickly onboard more new accounts

Streamline account generation with a frictionless application process that is quick, simple, and convenient for users. Provide proactive nudges to reduce drop-offs and improve conversions.

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Supported Product Research

Make meaningful product and service recommendations. Present choices and associated offers to showcase unique selling propositions.

An icon of a graph moving downward, symbolizing a decrease in CAC.

Decrease CAC

Deliver tailored advice 24/7. Free up sales agents to deal with complex issues. Provide better service and increase new sales.

Case Study

How Banpro’s virtual assistant is handling 39,000 customer service queries, with an 80% first contact resolution rate.

 

Case Study

The Benefits of AI in Banking

Finn AI is able to assist users 24/7, improving the customer experience. Our chatbot comes with over 500 queries and tasks available out of the box, including checking financial statements, transfers, and bill payments, making it easier than ever for your customers to achieve their banking goals.

Our chatbot leads to cost savings. Finn AI improves the average interaction speed by 5X, leaving more time for your call centre employees to assist with more complex queries. The Return on Investment gives you more money to spend moving your institution forward.

Using Finn AI contributes directly to containment. Finn AI customers report an average of 68% containment. This means time saved for call centre employees and happy customers with no human intervention required.

Finn AI works directly with existing call centre platforms, such as Glia, Liveperson, and Genesys. With an average 4-week time to market, our chatbot's easy integration will be improving efficiencies for your call centre employees in a matter of weeks.

A woman smiles while typing to Finn AI; the chatbot asks "Looks like you just got paid! Do you want to transfer money to your savings goal?". The woman responds "Yes please!"

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Finn AI provides a cost-effective solution that improves efficiencies and ROI while maintaining customer loyalty. Let’s talk about how we can make Finn AI work for your institution.

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