Reduce call/chat volumes
Extend your service hours to 24/7 with no additional headcount. The chatbot can handle repetitive inquiries to your call center and provide answers to the most common questions.
Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.
75%
Average Containment
500+
Queries and Tasks Supported Out of the Box
4 weeks
Time to Market
Extend your service hours to 24/7 with no additional headcount. The chatbot can handle repetitive inquiries to your call center and provide answers to the most common questions.
Be there when (and where) your customers need you. The chatbot can interact via your website, native apps, Android, iOS, and messaging platforms such as WhatsApp, Facebook, and others. Empower users to self-serve and see higher C-SAT and Net Promoter scores.
Improve first contact resolution. Service agents will only engage when a task is too complex, reducing the average handling time (AHT) by a human and increasing employee effectiveness.
Streamline account generation with a frictionless application process that is quick, simple, and convenient for users. Provide proactive nudges to reduce drop-offs and improve conversions.
Make meaningful product and service recommendations. Present choices and associated offers to showcase unique selling propositions.
Deliver tailored advice 24/7. Free up sales agents to deal with complex issues. Provide better service and increase new sales.
How Banpro’s virtual assistant is handling 39,000 customer service queries, with an 80% first contact resolution rate.
