What’s my password? Account Access is Most Common Contact Center Request for Banks
Finn AI, the world’s leading AI-powered conversational banking chatbot provider, today announces the findings from its research report: ...
Blogs
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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy
There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...
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Lessons from Bank of America’s Erica for regional banks and credit unions
Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...
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How Finn AI and MX Simplify Chatbot Integration
Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...
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Beyond NLP Intents and Responses
By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...
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Data-Driven Model Proves the ROI of Conversational AI in Banking
Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...
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The ‘SaaSification’ of Conversational AI for Banks
While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see AI-powered chatbots delivered in a SaaS model. ...
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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition
Customer acquisition is an emerging use case for the application of AI-driven chatbots. By implementing conversational AI banking into ...
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Beyond Customer Service: AI-Powered Digital Self-Service in Banking
A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just ...
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Releasing Deep Learning Models Into The Wild
It feels like Artificial Intelligence is ubiquitous, but it’s not. While almost every consumer-facing organization has introduced some ...
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6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot
Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller ...
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AI & Financial Services Can Work Together to Rebuild Consumer Trust
Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman ...
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