Blogs

What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking chatbot provider, today announces the findings from its research report: ...

Read Blog

Leading with Self-Service: Ways to Evolve Your Customer Service Strategy

There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...

Read Blog

Lessons from Bank of America’s Erica for regional banks and credit unions

Big banks were first to market with financial chatbots powered by conversational AI. In North America, this included Capital One with ...

Read Blog

How Finn AI and MX Simplify Chatbot Integration

Finn AI is designed for secure, seamless integration with any banking technology stack. When considering conversational AI or chatbot ...

Read Blog

Beyond NLP Intents and Responses

By Gartner’s estimate, there are 1,000 to 1,500 conversational AI vendors in the market in 2019. One large subcategory is ...

Read Blog

Data-Driven Model Proves the ROI of Conversational AI in Banking

Conversational AI—using virtual financial assistants and smart chatbots to engage in intelligent conversations with customers—is ...

Read Blog

The ‘SaaSification’ of Conversational AI for Banks

While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see AI-powered chatbots delivered in a SaaS model. ...

Read Blog

Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition

Customer acquisition is an emerging use case for the application of AI-driven chatbots. By implementing conversational AI banking into ...

Read Blog

Beyond Customer Service: AI-Powered Digital Self-Service in Banking

A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just ...

Read Blog

Releasing Deep Learning Models Into The Wild

It feels like Artificial Intelligence is ubiquitous, but it’s not. While almost every consumer-facing organization has introduced some ...

Read Blog

6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot

Trust is crucial as it impacts people’s behavior in all kinds of relationships—personal and social relationships, buyer and seller ...

Read Blog

AI & Financial Services Can Work Together to Rebuild Consumer Trust

Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. According to the 2019 Edelman ...

Read Blog