Reducing Contact Center Hold Times to Improve Service
The continuing coronavirus pandemic is pushing banks to think even more productively about how they can help their customers. American ...
Blogs
Read Blog
The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant. How ...
Read Blog
Leading with Self-Service: Ways to Evolve Your Customer Service Strategy
There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...
Read Blog
Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers
Vancouver, BC — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...
Read Annoucement