Reducing Contact Center Hold Times to Improve Service
The continuing coronavirus pandemic is pushing banks to think even more productively about how they can help their customers. American ...
Blogs
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The Case for AI in Banking? A 25% Increase in New Card Applications of One Top-Tier US Card Issuer
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant ...
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Leading with Self-Service: Ways to Evolve Your Customer Service Strategy
There was a time when full service was the only option. You’d pull into a gas station and an energetic attendant would rush out to fill ...
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Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers
Vancouver, BC — Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the ...
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