Blogs

What’s my password? Account Access is Most Common Contact Center Request for Banks

Finn AI, the world’s leading AI-powered conversational banking chatbot provider, today announces the findings from its research report: ...

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The ‘SaaSification’ of Conversational AI for Banks

While Software-as-a-Service (SaaS) has been around for a while, it is uncommon to see AI-powered chatbots delivered in a SaaS model. ...

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Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition

Customer acquisition is an emerging use case for the application of AI-driven chatbots. By implementing conversational AI banking into ...

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Beyond Customer Service: AI-Powered Digital Self-Service in Banking

A more personalized customer experience, always-on customer service, and increased demand from digital-first consumers—these are just ...

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Technology has opened up access to banking but can it stop the unbanked from falling through the cracks?

Those of us who work in finance can’t imagine life without a bank account. But for the world’s 1.7 billion unbanked adults, this is a ...

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3 Ethical Considerations When Implementing AI For Your Bank

As the development of intelligent conversational AI systems becomes more common and mainstream, stories of biased data sets and failed ...

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5 Ways to Improve Your Bank’s Bottom Line With Conversational AI

Conversational AI in banking—you hear about it at financial services conferences; it’s referenced in just about every industry analyst ...

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